When trying to sync a watch face with FaceIT onto my 1 year old VivoActive 5, it just sits on Installing.

I have a VivoActive 5 that is about a year old. I had previously installed a watch face I had made with FaceIT, but the latest update removed it. I have created a new watch face, but when I select Install, it just spins. The old watch face will not sync either. I've tried rebooting my phone (Android) and the watch as well as uninstalled Connect IQ (watch and phone). Any suggestions?