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Unable to pay with Garmin Pay in Connect IQ

7331736
30 days ago

Hi,

Is there anyone who experienced the same error?

I recently got a Venu 3S and I am very happy with it so far, but when I want to purchase something from the ConnectIQ app something goes wrong.
I.e. When I want to buy one of those watchfaces that has to be paid for by garminpay I get asked to verify my card by filling in the name on the card, card number, expire date etc. After doing so I get to a new screen which asks for my billing address and that's where it goes wrong because after filling out my address and clicking submit I keep getting an error message which states that something went wrong and I have to try again...

Now I have set up Garmin Pay on my watch correctly and I also used it to do a few payments in a physical store so GP does actually work with my card. However for some reason I won't seem to get it to work for payments in the IQ app which is pretty annoying since there keep getting more and more apps and watchfaces that have to be paid for by GP.

Solutions I have already tried:
- Restarting both my phone and Venu
- Disconnecting the watch from the app as well as bluetooth
- Removing the card and setting up GP again

  • 0 18 days ago in reply to $parentForumReply.Author.DisplayName

    I contacted Garmin about it but they ain't being helpfull at all. After having to explain the issue multiple times all they say is that they can't help me because it's my bank's fault. However my bank says that they can't do anything since everything is set up correctly and it's up to Garmin.

    What's even more frustrating is that the garmin app literally states that my card IS AVAILABLE for use in the Connect IQ app so this really makes no sense at all. And since more and more apps and watchfaces only can be paid with GPay I am affraid that the whole watch will become quite useless (unless you keep using the default stuff but that doesn't meet all my preferences)

  • 0 6 days ago in reply to 7331736

    Hi, I have the same problem I haven't connected yet anyone but maybe messaging the watch face developers would be a good move. Developers probably want their money they probably wouldn't be happy hearing Gain doesn't really care about the problem.