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Unable to pay with Garmin Pay in Connect IQ

7331736
4 months ago

Hi,

Is there anyone who experienced the same error?

I recently got a Venu 3S and I am very happy with it so far, but when I want to purchase something from the ConnectIQ app something goes wrong.
I.e. When I want to buy one of those watchfaces that has to be paid for by garminpay I get asked to verify my card by filling in the name on the card, card number, expire date etc. After doing so I get to a new screen which asks for my billing address and that's where it goes wrong because after filling out my address and clicking submit I keep getting an error message which states that something went wrong and I have to try again...

Now I have set up Garmin Pay on my watch correctly and I also used it to do a few payments in a physical store so GP does actually work with my card. However for some reason I won't seem to get it to work for payments in the IQ app which is pretty annoying since there keep getting more and more apps and watchfaces that have to be paid for by GP.

Solutions I have already tried:
- Restarting both my phone and Venu
- Disconnecting the watch from the app as well as bluetooth
- Removing the card and setting up GP again

  • 0 4 months ago in reply to 9771072

    I contacted Garmin about it but they ain't being helpfull at all. After having to explain the issue multiple times all they say is that they can't help me because it's my bank's fault. However my bank says that they can't do anything since everything is set up correctly and it's up to Garmin.

    What's even more frustrating is that the garmin app literally states that my card IS AVAILABLE for use in the Connect IQ app so this really makes no sense at all. And since more and more apps and watchfaces only can be paid with GPay I am affraid that the whole watch will become quite useless (unless you keep using the default stuff but that doesn't meet all my preferences)

  • 0 4 months ago in reply to 7331736

    Hi, I have the same problem I haven't connected yet anyone but maybe messaging the watch face developers would be a good move. Developers probably want their money they probably wouldn't be happy hearing Gain doesn't really care about the problem.

  • 0 3 months ago in reply to 2673419

    I did. One developer was really helpfull and actually uploaded a version which can be paid through kiezelpay. But with the others I didn't have any luck. It's a shame that Garmin basically doesn't give a beep about the issue and put the blame on others

  • 0 2 months ago

    Same problem here... Just got this watch please fix it venu 3 same ***

  • 0 2 months ago

    Same here. This is pretty crazy. Usually companies try to make it easier to pay them, not harder.

    Edit:

    Reading the original problem again, I think mine may have been a bit different. Connect IQ wasn't letting me add any payment methods, preventing me from making purchases. Through a little bit of effort, I was able to find a workaround through Connect IQ in the browser. I was able to add a card here, which *did* actually work correctly then when making purchases in the Connect IQ app on Android:

    apps.garmin.com/account