new 943xsv marine chart plotter reads "cannot unlock maps" and my subscription says "status: inactive"

I have a new 943xsv chartplotter and installed 32GB card. I made this my Activecaptain card. I have spent hours trying to get the maps to not read "cannot unlock maps" and my subscription to stop saying "status: inactive." Any idea how to solve this? Been on the phone with techs and everything I try does not work.