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New Garmin Forerunner 15 won't connect with Express

Hi,

I just bought a brand new Forerunner 15 watch. Though, when trying to connect to Express it fails. Express says that "This device is not compatible with Express". I've tried both Wifi and cable: no succes. What can I do now?

Best,
Jeroen

0 EXPRESSCUSTOMERCARE over 9 years ago

I am sorry that you are having trouble with Express. We are seeing this issue when trying to add devices using computers that are set to certain region formats. We are working to correct this issue but in the meantime, you may be able to add your device to Express by following these instructions:

Click the Apple icon
Click System Preferences
Click Language & Region
Change the Region to United States under Americas (Other regions will work as well but I know this one will work)
Add the device to Garmin Express
Change the region setting back

Curt