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Edge 500 not compatible with Express

Former Member over 10 years ago

Hi.

I have the same problem as many have had before me. My newly updated Edge 500 (software version 3.30) is reportedly not compatible with Garmin Express (latest version - no updates available). I've tried to do a master reset to no avail, and also multiple reboots and different orders of starting the software, plugging in the Edge and so on. I also remove the GarminDevice.xml file a few times, although it never looked corrupt. I am on Mac OS 10.10.2.

Please advice.

0 EXPRESSCUSTOMERCARE over 10 years ago

I am sorry that you are having trouble with Express. We are seeing this issue when trying to add devices using computers that are set to certain region formats. We are working to correct this issue but in the meantime, you may be able to add your device to Express by following these instructions:

Click the Apple icon
Click System Preferences
Click Language & Region
Change the Region to United States under Americas (Other regions will work as well but I know this one will work)
Add the device to Garmin Express
Change the region setting back

Curt