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Garmin Express not compatible with Edge 800 (Mac)

jonasao
over 10 years ago
Downloaded the latest version of Garmin Express v4.0.18.0 on my Mac today. Unfortunately this version of Garmin Express is unable to recognize my Garmin Edge 800. When attempting to synchronize my Garmin Edge 800, the device is found by Garmin Express, but I get the error message: "Edge 800, Serial Number: XXXXX - This device is not compatible with Express."

Anyone struggling with the same problem?

Dear Garmin, what are you up to this time?!

I am getting tired of you guys releasing software that has not been thorougly tested - I expect you to fix this bug FAST!
  • 0 over 10 years ago
    It's been fixed, what makes you think it hasn't?

    It didn't need a new version of Express to do it. If you look at other threads you'll see it's now working correctly. If yours isn't the advice is to contact Product Support.
  • 0 over 10 years ago
    Not fixed, just a workaround

    It's been fixed, what makes you think it hasn't?

    It didn't need a new version of Express to do it. If you look at other threads you'll see it's now working correctly. If yours isn't the advice is to contact Product Support.


    Sorry, but all Garmin have done is to provide a workaround, changing the region setting on the Mac. This is, by no terms a fix or a permanent solution. As I live in Norway, my Mac is not supposed to be left with "United States" as the region set, as this affects certain parts of other software installed. Yet again, Garmin will have to fix this issue in the next version of Garmin Express.

    In my opinion Garmin now knows what causes this bug, have provided a workaround and are now ready to implement a fix in Garmin Express. The hardest part in software development is finding what causes a bug. Fixing it should be relatively easy.
  • 0 over 10 years ago
    jonasao

    This was an internal server issue which has now been corrected. Computers no longer need the language/region format changed to have Garmin Express properly communicate with our servers to add devices. If you are still unable to add a device when using your default language/region, please let us know.

    Lisa