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Edge 500 won't sync, won't update

Former Member over 9 years ago

Yesterday, Garmin site tells me to download Express - which is already on my Mac. Nevertheless, I did so. Express now says I must update my Garmin, but when I try to use the updater, over and over I get the red bar "There was an error installing the update". Reboot, reload, nothing helps.

Has anyone else had this issue/found a solution?

Thanks as always.

BGM

0 EXPRESSCUSTOMERCARE over 9 years ago

BGMoore

Check the internal memory on the Edge for enough free space. The Edge should have about 4 or 5MB of free space to hold the software update. The latest software update for the Edge version 3.30 came out in August of 2013 and is just under 4MB in size. It may be that the device has to many files in the Activity folder to do the update. Please see the FAQ How do I delete Activity(FIT) files from my mass storage fitness device?

Curt