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Wifi Connection and Sync

Former Member over 10 years ago

Hi,
Express cannot find my wifi network, even though it is well within all the system/software pre-requisites. It just changed since yesterday when it could find the network and still could not complete the data transfer from Connect.
Mac, last version of Express and Fenix3. Tried different browser, reinstalling, removing device....
I'm not an IT guy....any help?

thanks
Mara

0 EXPRESSCUSTOMERCARE over 10 years ago

[email protected]

I am sorry that you are having trouble with your Fenix 3. Express actually gets the Wi-Fi information from the watch so it sounds like the watch is not seeing your network. Have you verified that Wi-Fi didn't somehow get disabled in the watch settings? I would also review this forum post:
https://forums.garmin.com/showthread.php?65983-Forerunner-620-Wi-Fi-Troubleshooting-Assistance

If you are still having trouble, it would be best to contact Product Support by phone to troubleshoot the device.

Jason