Mac/Windows Software

Garmin Express Mac Unable to sync - Fenix2

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Unable to sync - Fenix2

Former Member over 10 years ago

I didn't update my Fenix2 for a while so the software is now 4.00 and need to be update to 4.40, and also I need to import some workout too ....
But I tried many times it show "There was an error sycing with Garmin connect" and "There was an error installing the update. Please help, thanks.

0 Former Member over 10 years ago

I am also having this same issue. My Fenix2 is on 4.00 and needs to be updated. When I try to use the WebUpdate I get a message saying "The update file is corrupted."

It also won't sync with my phone or the Garmin Express app on my Mac but it says that it doesn't support my device and to use the Garmin Map Updater. I download this but it then unexpectedly closes when it tries to download.

0 EXPRESSCUSTOMERCARE over 10 years ago

I am sorry for the troubles. I suggest you use the FAQ: How do I manually upload data from USB Mass Storage devices to Garmin Connect? to manually upload any activity files to Garmin Connect then delete them from the fenix 2. Also look inside the Garmin folder for a file called GUPDATE.GCD and delete it. Then you can try WebUpdater again or if you use BaseCamp it has the ability to update the firmware as well.

markscripter

It sounds like you Mac isn't running OS 10.8 or above and are being offered the Garmin Map Updater. That is not used at all with the fenix line.

If you continue to have trouble I suggest you contact Garmin Product Support by phone.

Curt

0 Former Member over 10 years ago

Why do the majority of the links on the support page provide errors? It's not very helpful when you can't even browse the support website.

0 Former Member over 10 years ago

markscripter

It sounds like you Mac isn't running OS 10.8 or above and are being offered the Garmin Map Updater. That is not used at all with the fenix line.

Curt

My Mac is running 10.10.3.

0 EXPRESSCUSTOMERCARE over 10 years ago

markscripter

All the links are good, some web browsers receive local java errors which could be anything from out dated web browser to extensions that block javascript from running. You can visit the main FAQ page then search for the title of the article. https://support.garmin.com/support/searchSupport/search.htm

Curt

0 Former Member over 10 years ago

no file called GUPDATE.GCD and still cannot send the workout to my Fenix2, please help, thanks.

0 EXPRESSCUSTOMERCARE over 10 years ago

Unregistered User If the fenix2 is still giving you trouble please contact Garmin Product Support by phone. There must be something unique about your situation.

Curt

0 Former Member over 10 years ago

Unregistered User If the fenix2 is still giving you trouble please contact Garmin Product Support by phone. There must be something unique about your situation.

Curt

I don't think it's unique when multiple people have issues.

0 EXPRESSCUSTOMERCARE over 10 years ago

Check the Activity and the GPX folder on the fenix2 and delete any file that is 0 or 1kb in size then try to sync again. If you continue to have troubles call Garmin Product Support by phone so the issue can be looked at more closely.

Curt