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Edge 500 not detected on Mac

Hi,

I know this has been discussed on the forums but I can't figure out a solution to my problem with the old threads

Computer: MacBook Pro Retina 2.8Ghz
OS: OS X Yosemite 10.10.3
Garmin Express: 4.0.20.0
Garmin Web Updater: 2.1.3

Garmin Edge 500
Firmware: Unk

My Ege 500 won't pair with my computer anymore. Last sync was Summer 2014. Garmin Express and Wed Updater will not recognize the device. My MacBook doesn't recognize the device either. No Garmin icon appears on my desktop when plugged in. I have performed a master reset numerous times to no avail.

Please help! Thanks!

0 EXPRESSCUSTOMERCARE over 10 years ago

uclamutt

If the computer is not recognizing the device, please try the following:

Different port
Different USB cable
Different computer

If the device isn't detected after that, the device may need to be repaired.

Albert

0 uclamutt over 10 years ago

Hi Albert. Thanks for the response. I've tried all those suggestions and even tried it on multiple other computers/cables with no resolution. How do I send it in for repair? Thanks!

0 EXPRESSCUSTOMERCARE over 10 years ago

uclamutt

You can contact Product Support over the phone to arrange for an RMA or use our online Repair Center.

Lisa