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Unable to add device as servers are unavailable at this time

Hi

My edge 500 gets the above message when trying to add my device to express, this has been going on for over two weeks now. I have rung your help line who advised this is a problem at your end. When is this likely to be resolved?

Thanks Bill.

0 EXPRESSCUSTOMERCARE over 10 years ago

Bbilbo31

I am sorry for the troubles. This error rarely last more than a couple hours if it is on our side of things. It is more likely an issue with some corrupt data on the Edge 500. Please use the instructions in the FAQ: How do I manually upload data from USB Mass Storage devices to Garmin Connect? to upload the Activity data into Garmin Connect. Then Master Reset the Edge 500. Once the master reset is complete you should be able to add the device to Garmin Express.

Curt

0 Bbilbo31 over 10 years ago

Hi

I have tried all of the above and am having the same problem.

0 Bbilbo31 over 10 years ago

Hi

I have tried all of the above and am having the same problem.

hi i retried the above and all is now up and running thanks.