This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Garmin Express cannot discover my Fenix 3

Former Member over 10 years ago

I have a new Fenix 3 and I have been trying to connect it with Garmin Express, when I try to add the device it starts searching and could not find my device although it is connected through the USB port

0 EXPRESSCUSTOMERCARE over 10 years ago

abuka3b

Have you tried the troubleshooting in our FAQ: How do I verify a physical connection of a USB GPS device to a Mac?

If you continue to experience problems, contact Product Support by phone for further assistance.

Lisa

0 Former Member over 10 years ago

abuka3b
Did you get resolution to your problem? I'm having the same problem with my F3. I'm using Windows laptop though, not a MAC like document provided by Customer Care agent.

0 EXPRESSCUSTOMERCARE over 10 years ago

tbrown0769

Here is the PC version. Why is my Garmin mass storage or MTP device not communicating with Garmin Windows applications? Since the fenix3 has its own cradle ignore the suggestion to try another USB cable.

Curt