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Garmin Express quit unexpectedly

Former Member over 10 years ago

I just loaded Garmin Express 4.0.20.0 into my mac OS X 10.10.3 for the first time to update my maps on my Montana/Basecamp and I can not get past the Terms and Conditions for Performing Updates license acceptance. After about the 4th or 5th time I click the accept button Express crashes.

I have been using the lifetime updater without problems but just switched to express when it looked like the lifetime updater didn't see any map updates.

Express shows a new 2015.40 map available - currently using 2014.3

I've uninstalled and reinstalled Garmin Express 3 times as well as restarted my Mac. Anyone seen this problem?

-Jeff

0 EXPRESSCUSTOMERCARE over 10 years ago

Mototreks

When Garmin Express was installed, it should have uninstalled the Garmin Lifetime Map Updater application. There could be files left over though in the Preferences or Caches folders. Follow the instructions in the FAQ below to fully uninstall Garmin Express. When looking in those folders, look for any references to "com.garmin.LifetimeMapUpdate" and any folders called "Garmin Lifetime Map Updater". If found, trash them.

How do I completely uninstall Garmin Express?

If you continue to experience problems with Garmin Express after reinstalling it, contact Product Support by phone for further assistance.

Lisa

0 Former Member over 10 years ago

Thanks - that worked. I also used the application, EasyFind to locate some of the "Live Update" files stored in other folders on my Mac. After removing all references and rebooting Garmin Express worked