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Can't re-pair 310XT to Garmin Express; Problem connecting to Garmin Servers

I stupidly removed my paired Garmin 310XT from Express to try and get it to stop telling me to update it with version 4.50 (which it already has). However, it won't now re-pair. After successfully 'pairing' it asks me to associate it with an account, so I enter the login details of my connect account and it comes back and says: "There was a problem connecting to the Garmin servers. - We're unable to sign you in because our servers are unavailable at this time."

I've removed the device from Garmin Connect in case that's the issue

I've removed all of the files associated with Garmin Express:

286  rm -f -R ~/Library/Application\ Support/Garmin/Devices

  287  rm -f -R ~/Library/Application\ Support/Garmin/GarminConnect

  288  rm -f -R ~/Library/Application\ Support/Garmin/Express 

  289  rm -f -R ~/Library/Caches/com.garmin.renu*

And tried many times; eventually I gave up and started looking for logs which I found, the log shows:

Alexanders-MacBook-Pro:zymonic-dev alex$ tail /Users/alex/Library/Application\ Support/Garmin/Express/Logs/Client_2015.04.11.txt -n15

==> /Users/alex/Library/Application Support/Garmin/Express/Logs/Client_2015.04.11.txt <==

2015-04-11 19.39.35 (GMT+01:00) | 4879 | I | Loading SSO URL: /sso/embed?clientId=GarminExpressConnect&reauth=true&createAccountShown=false&openCreateAccount=false&locale=en_GB&displayNameShown=true&cssUrl=static.garmincdn.com/.../gauth-mac-neue-1.0.min.css

2015-04-11 19.39.43 (GMT+01:00) | 4879 | I | Received SSO ticket

2015-04-11 19.39.43 (GMT+01:00) | 24395 | I | Starting Connect Registration

2015-04-11 19.39.44 (GMT+01:00) | 38311 | I | Registering with Connect

2015-04-11 19.39.44 (GMT+01:00) | 4879 | E | ServerRequest failed with Error:Error Domain=HttpStatusCodeErrorDomain Code=400 "The operation couldn’t be completed. (HttpStatusCodeErrorDomain error 400.)" UserInfo=0x60800087de40 {NSErrorFailingURLKey=connectapi.garmin.com/.../device}

2015-04-11 19.39.44 (GMT+01:00) | 4879 | E | RegisterDeviceWithConnect Failed (Code: 400)

Clearly the Single Sign On (SSO) works (in fact it gives me a password error if I enter the wrong password), but the device register itself returns a code 400.

I am NOT going to master reset my device until after Manchester Marathon next Sunday (as the command line Python Garmin script works fine of my Linux machine at work - and has done since I bought the 310XT despite ANT Agent requiring me to master reset my device once a month to be able to connect...)

Any ideas how I can fix this; I've tried creating a new account and using my existing account.

0 amasidlover over 10 years ago

Curiously I can get ANT Agent to pair with the device and download all my data... That will have to do for the meantime.

I'd be less reluctant to master reset if there was a way of backing up all my settings and restoring them.

0 EXPRESSCUSTOMERCARE over 10 years ago

AMASIDLOVER

I am sorry that you are having trouble with your Forerunner. Generally when this occurs, the issue is caused by the watch sending over a corrupt GarminDevice.xml file. Using ANT Agent will normally work once and then the device has to be paired again to sync again in the future. If this is the behavior that you experience, the only solution would be to master reset the watch. Unfortunately, the settings can not be backed up but setting up the settings again once may be better than re-pairing the device every time you sync.

Jason