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Downloaded new Garmin Express and now 910XT will not sync (?)

Former Member over 10 years ago

Garmin Experts -

Would appreciate your help. Synced my 910XT via Garmin Express on 13 Mar 15, no problem (as I do everyday). An update for Garmin Express downloaded late on 13 Mar 15. On 14 Mar 15 I tried to sync my 910XT, but Garmin Express does not see my 910XT (?!). This is not a problem of the data downloading and not populating Garmin Connect.

As it stands now, the data is not making its way from my 910XT to my Mac. My Mac (via Garmin Express) does not see my 910XT (?). Garmin Express says "ANT Stick Not Connected".

Welcome your suggestions. Thanks. Stephen

0 Former Member over 10 years ago

I'm having the same issues with new and old versions of garmin express, it just wont find the device now I've removed in from connect on OS 10.9.5 after it wouldn't sync first. Please Garmin, sort something for us. I'm sitting with expensive watches here and cant get the data.

Incidentally me and my wife both had to send vivofits back as they wouldn't sync, it's not the 910 next is it?

Update - It seems to work on 3.2.29.0 which I have just got from http://software.garmin.com/en-GB/express-download.html . Lets see how long that lasts.

Sorry to go on Garmin, but since 'modern' connect, the uploading from wireless and wired devices has been very frustrating and is damaging your brand in my eyes

0 EXPRESSCUSTOMERCARE over 10 years ago

Danny-Boy

If the file will not manually upload to Connect then it may contain corrupt data. Delete or move any files in the 3872594290 ▸ PendingSyncUploads ▸ Activities folder then use the Transfer All option on the 910XT to resend the Activities.

Quick question. During the troubleshooting did you delete the device from Express and Connect? There is an option in Express to delete the device from Connect as well. Many people uninstall Express but this is less effective than deleting the device from Connect.

Transfer All:
Press MODE (to get to Main Menu)
Select History
Select Transfer All

Again I am sorry for the troubles. Let us know if you have any other questions.
Curt