Downloaded new Garmin Express and now 910XT will not sync (?)

I have the same problem. Everything working okay until yesterday.
Just updated to Garmin Express 4.0.8.0 but I cannot sync.
It starts to do the data transfer from my 910XT but gets stuck or says is corrupt.
I tried starting a new activity to make it resync and still no go.
Tried disconnecting device, restarting device, reloading software etc.

Typical update error, really frustrating!

Very disappointed with the Garmin software again.

So I deleted all old activities and tried a Transfer All activities from the 910XT (this is what worked after the last upgrade failure) and this doesn't work either!

Guess have to wait for it to reach their attention and another update.......

Have you tried the steps here and deleted then reassociated your device with Express? This is often needed after an Express update

http://support.garmin.com/support/searchSupport/simpleCase.htm?caseId={8a5f1480-ddf1-11e2-7dd9-000000000000}&kbName=garmin

Great. That did the trick. I removed/deleted my 910XT from Garmin Express (4.0.8.0) and 'added a new devise'. Garmin Express was happy to recognize my 910XT and download the pending training sessions and sync it with Garmin Connect. All is well. Thanks.

Hi, same problem here. I deleted my device and added again, but still no sync. I have the Edge 800.

:/

RABERRIO

It sounds like there might be some corrupt activity files on the Edge. Please use the FAQ: How do I manually upload data from USB Mass Storage devices to Garmin Connect? to upload the data. You will encounter a corrupt activity file that will not upload. Most likely it is corrupt. Delete or remove the file from the Edge and regular sync should continue.

Curt

I got a new MacBook Air last week, installed Garmin Express on Saturday and my 910 synced just fine Saturday afternoon. Today, I cannot get it to sync. It pairs just fine and is able to discover my 910, but nothing will sync. This is so frustrating! I've tried uninstalling and re-installing multiple times. On my watch, I've turned data transfer off then back on. I've tried manually downloading data by plugging my 910 in, downloading the ANT agent, etc. Nothing will work.

Please help!

Thanks will try the above and this is what i had back from support:
Think I will await a new activity and try the more simple remove and re-add device to 4.0.8.0



Dear Matthew ,

Thank you for contacting Garmin Europe.

I am sorry to hear you are having problems with using Garmin Express. I am happy to assist you resolve this issue.

If you receive an error message while using the Garmin Express application, please try the following solutions in the order they are presented below.

Your computer must have the below requirements in order for Express to work:

Intel-based Mac running OS 10.7 or higher running in 64bit
1024 x 768 display, USB port and 1 GB RAM
High speed Internet access (Not for use with dial-up, mobile or satellite connections)
USB cable
May require up to 10 GB free disk space
Make sure the software of the Garmin device is up to date.

For a step by step guide to assist you with this, please click the link below:

http://static.garmincdn.com/shared/uk/customer-care/Updating_device_software_in_Express_Mac.pdf

With the Express program itself, it is very important to use the latest version of the application. First, we suggest to completely uninstall express. You can uninstall this by following the steps below:

Open Macintosh HD.
Click on the Applications folder.
Drag the Garmin Express to the trash.
You can then reinstall express to ensure you are using the latest version by following the steps below:

Click http://download.garmin.com/omt/express/B/GarminExpressInstaller.dmg
Double click the GarminExpress.dmg file
Double click the Install Garmin Express.pkg file
Click Continue
Click Continue
Click Agree
Click Install
Enter your username and password for your Mac
Click Install Software
You will now see the program run and install to the computer
Click Close
On your desktop, click Go
Click Applications
Double click Garmin Express
I would recommend removing the device, completely closing the application and then reopening it and re-associating the device. This procedure can fix a variety of issues. I have included information below on how to complete that process:

Click on Tools
Ensure your device is listed
Click remove device
Now that the device has been removed, we will need to close the application.

Click the Garmin Express icon in the top menu bar (black triangle).
Click Quit.
Disconnect the device from the computer.
Now reopen Garmin Express, reconnect your Garmin device to the computer and follow the onscreen prompts to associate the device to Express.

You should now be able to use Garmin Express without any issues occurring.

Please help us improve the service we offer you by taking our Customer Support survey. Please click the following link:

https://www.surveymonkey.com/r/GarminCustomerSurvey
If there is anything else I can help you with then please let me know. Alternatively you can search for a solution here: http://www.garmin.co.uk/support

Kind regards,

Zoe

Garmin Europe

TriAVR

Are you getting a sync error or is your data just not showing up on Garmin Connect? If you are not getting an error, the activities may just be marked as sent on the watch. To resend your activities:

• Press MODE (to get to Main Menu)
  
• Select History
  
• Select Transfer All
  

Jason