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910xt not trasfering data while sync !!!!

Former Member over 10 years ago

Hi get the following error when trying to upload from my 910xt to Garmin Connect from my Mac: the sync stops when trying to transfer an workout done on 31/01/1990!!
Please help me!! Probably there's a damage file somewhere but not being a Mac Nerd I really don't know where I can find it!!
I don't even know how to access to the library in this new version!
Please help!!!!

0 EXPRESSCUSTOMERCARE over 10 years ago

donale04

I am sorry that you are having trouble syncing your 910XT. You may have a corrupt activity file on your computer. The easiest way to fix this is to just remove the device from Garmin Express and repair it again. To remove the device from Garmin Express:
How do I delete a fitness device from Garmin Express?

Jason

0 Former Member over 10 years ago

Sometimes Garmin files are corrupted and then the upload stalls trying to upload those files. Garmin syncs your watch to a local folder and keeps them there to try and sync. over and over again, stopping your queue. They might be salvageable but you have to do some digging.
You can find them in this locations:
Mac: Macintosh HD/Users/[username]/Library/Application Support/Garmin/Devices/[device id]/History
I would suggest to move all your files to a sub folder or elsewhere (e.g. Documents/GarminBackup). It's pretty easy to see what you last ones were as they are timestamped. You can try to manually upload the b0rked files or contact Garmin to help fix them. I think there are also some tools available online to do that for you.
Now, with an empty folder there is nothing to block your sync. Make a new workout on your watch, just start it for a couple of seconds, and try to sync again. It should work now, it has done so for me on several occasions.