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Vivofit wont sync with Garmin Express on my Mac anymore

Former Member over 10 years ago

HI, I've had my vivofit for 2 weeks and the first week had no problems with it syncing, last Wednesday I tried to sync and although the ANT is showing on my computer and I can see my garmin connect page, I cannot sync anything from Wednesday onwards. Can anyone please advise on what I need to do. Thanks

0 Former Member over 10 years ago

I have the same problem with vivofit . Can't sync since 14 th of January.

0 EXPRESSCUSTOMERCARE over 10 years ago

Have either of you tried deleting the vivofit from Express and Connect then setting it up again? Garmin experienced a sync issue the first week of January. Your sync issues could be part of that. Also, do either of you sync with a smart phone as well as Express?

How do I delete a fitness device from Garmin Express?

Please contact Garmin Support via phone if you continue to have troubles.

Curt

0 Former Member over 10 years ago

Hi all, I have the same problem, worked for a week then won't sync now!!!!!help anyone with a solution? do u think it maybe the unit?thanks

0 EXPRESSCUSTOMERCARE over 10 years ago

JeffYip

I am sorry that you are having trouble syncing your vivofit. If you are not receiving any errors when you try to sync, make sure that you have tried the suggestion that Curt made. If you are still having trouble, please contact product support by phone.

If you are receiving a server error, please try the steps in the following FAQ:
How do I correct the Unable to connect with Garmin Services error message in Garmin Express?

Jason