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310XT won't upload

Former Member over 10 years ago

Not sure why the original thread I commented on regarding this issue was closed...

I was having the same, widely reported problem of the 310XT data not synchronising. There was a file with an old date - 31 Dec 1989 - which seems to relate to a change of personal profile data for weight.

What I found is that the synchronisation worked just fine after I'd installed the express software on a Windows 7 virtual machine on my Mac. Fortunately the VM was able to use the ANT+ USB device so it connected with the watch and synchronised the data.

So, for me, this seems to be a problem with the Mac OSX version of the express software rather than anything to do with the watch or the garmin connect servers.

Has anyone else had the same experience of a sync not working on Mac but working on Windows?

0 EXPRESSCUSTOMERCARE over 10 years ago

b47c47

I am sorry that you are having trouble syncing your Forerunner 310XT. We currently have a case open for this issue and are working to resolve the problem. The fix has already been implemented on the PC which is why you are able to sync on the PC. In the meantime, if you are able to get all of your data synced on the PC, performing a master reset on your device should allow it to start working in OS X.

How do I master reset my Forerunner 310XT?

Jason

0 Former Member over 10 years ago

b47c47

I am sorry that you are having trouble syncing your Forerunner 310XT. We currently have a case open for this issue and are working to resolve the problem. The fix has already been implemented on the PC which is why you are able to sync on the PC. In the meantime, if you are able to get all of your data synced on the PC, performing a master reset on your device should allow it to start working in OS X.

How do I master reset my Forerunner 310XT?

Jason

Hi Jason
My 310XT is syncing now using OSX - I didn't need to reset the watch.
Thanks
David

0 Former Member over 10 years ago

Hi all,

Same problem here with 310XT, for the last week it hasn't uploaded to Garmin Connect, however I have found the files in the Garmin/Express/RegisteredDevices folders in Fit type 4 and Fit type 9 folders, but they had no file type, so I added a .fit name and sent them to Strava which worked. There was also the mysterious 1989 file there.

Now done master reset and it appeared to upload ok, however all it has done is make a folder called weight and make up another 1989 file and put it in there.

Any more ideas please? Or how long it may take until I can upload properly again?

Thanks,

Rich

0 EXPRESSCUSTOMERCARE over 10 years ago

Make sure Garmin Express is up to date at 3.2.28. The 1989 is the weight file which contains data from a Tanita Health scale if you have one. After a Master Reset the watch and Express should be syncing correctly. Unless you have a Tanita Health scale you can ignore the file. Create some 30 second test activities and see if they will sync.

Curt

0 jcburney over 10 years ago

I'm having a similar problem with my 310xt. It won't upload. I can see the workout on my 310xt, but it won't upload to either garmin connect or strava through garmin express. Very frustrating. This is the third time I've lost a workout.

0 shelburne_k2 over 10 years ago

I'm having the exact same issue. Tried reloading Garmin Express and now I can't even pair my device, get a message that there are server issues.

This is getting really old fast!

0 EXPRESSCUSTOMERCARE over 10 years ago

shelburne_k2

Have you tried the suggested Master Reset?

How do I Master Reset the Forerunner 310XT?

The issue is that the device is generating information that Garmin Express cannot handle so it is giving the server message. Once the device has been Master Reset it should pair with Express and the frustrating sync issue you have been experiencing should go away.

Curt

0 Former Member over 10 years ago

shelburne_k2

Have you tried the suggested Master Reset?

How do I Master Reset the Forerunner 310XT?

The issue is that the device is generating information that Garmin Express cannot handle so it is giving the server message. Once the device has been Master Reset it should pair with Express and the frustrating sync issue you have been experiencing should go away.

Curt

Sounds promising except that I have my half-marathon race on the watch from Sunday and the entire device will be erased if I do the master reset. Any other ideas? I'm stuck now with several workouts since last Saturday that haven't uploaded. Don't understand how some data on the watch is causing this. Worked fine for 6 months and now this.

I just installed Express version 3.2.29. Same issue.

Here's what happened: I installed software V4.5 on the watch (via Express). I went for a bike ride. Stopped the timer and Did a Reset and the file uploaded. Then I went for a quick run. Came home, stopped the timer and did a reset. Everything came to a halt. In my attempts to rectify this I've now removed the device from Express on two different macs and from my Connect account and both macs return the Server issue message. I'm dead in the water and don't want to lose all the race data.

0 seilogramp over 10 years ago

Try deleting all saved courses and all activities except your half marathon. If still no joy, well... not much choice. :(

0 Former Member over 10 years ago

Thanks Phil. I'll give it a shot. I deleted some to see if that helped, but still no joy. So I may just copy out everything I can and do the reset.