Unable to send workouts to my Edge 800 via Garmin Connect

Below the msg from the Java console when I try to send a workout to the device.

Uncaught TypeError: Cannot read property 'formatHelpStartForExpressionEngine' of undefinedSendToDevicePageView.js?14.11.0.13:205 Backbone.View.extend.renderSendToDevicePageView.js?14.11.0.13:87 that.collection.fetch.successbackbone.js?14.11.0.13:760 options.successjquery.min.js:124 bjquery.min.js:129 x.onreadystatechange

Possibly a java problem. Is yours up to date? Did you follow Curts advice re java?

I will check it but just made a Java update one hour ago.

I don't know why I can't send workouts anymore to my device. Has the classics upload and send to device function been discontinued? I can sync with Express my activities but cannot send workouts anymore.

I run an old PC with Windows Vista and have both Chrome and Firefox browsers.

BILGIN

I am sorry that you have been having trouble downloading workouts. In modern, if the screen is blank, a device has not been added to Connect through Garmin Express. I checked the account and there is a device there and I was also able to send a workout so either you have already resolved this or there is some kind of browser problem on your computer. If you are still having trouble, I would recommend trying another browser or at least clearing the cache on the current browser. To clear the browser cache, follow the instructions here: How do I clear my browser's history, cache, and temporary internet files?

If you are receiving this javascript error in Classic view, it is usually caused by a corrupt GarminDevice.XML file on your Garmin or a 3rd party plugin/extension in the browser. If you would like to post your GarminDevice.XML file from the Garmin folder on the device, we can take a look at it. Otherwise, I would disable any browser plugins or extensions that are not needed, especially if they appear to be adware.

Jason

Hi,

I did try all of the above without success. I am having the same issue and am not able to resolve it. I had and still have a 910XT and it has always worked out without issues.

However since couple of days the functionality is gone. Same problem now with my new 910XT that I have since yesterday.

Seems there are many users that have this problem so I guess I am not the only one who would appreciate a solution. This is really a pain.

Thanks!

DIAMANTENKILLER

What exactly is happening when you try to send a workout? Also, what web browser(s) have you tried? If you are getting a blank screen and or the javascript error that was mentioned, I would still be looking at 3rd party apps that may be interfering. I was able to send workouts from your account without any issues. If you are still having trouble, I would contact Product Support by phone.

Jason

Hi,
same problem to me when I try to send some data to my device (910XT) nothing happen just an empty window where it's not possible to select any device.

When I try to send something to my device the following error appears on the browser control:

"TypeError: LocaleMapper is undefined SendToDevicePageView.js:205"

I don't know if this could be useful for solving this problem.

Regards