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Unable to send workouts to my Edge 800 via Garmin Connect

Former Member over 10 years ago

OK, so Thursday night the Garmin Connect website seemed to have completely crashed. It was back up and running last night however I have been trying unsuccesfully for the past 12 hours to send a workout I created to my Edge 800.
What happens is that I click send to device, the send to device blue box opens however there is no text or information in it. It just hangs there & needless to say the workout does not end up on my device. I have tried both Safari & Chrome on my Macbook & neither works.

As far as I can see Garmin Express is connected to my 800 (I even removed & added it back again to see if that would help). The 800 itself it accepting data--I was able to drag and drop a GPX file from Strava into it and the course showed up on the unit as usual.

Anyone else experience this & have a fix?

Merry Christmas!

Peter

0 EXPRESSCUSTOMERCARE over 10 years ago

pwbartley

Connect was down for maintenance. Make sure you have the latest versions of both browsers, install Firefox if needed as well. The Send to Device window contains JavaScript so make sure you do not have JavaScript disabled in Safari --> Preferences-->Security.

The Edge 800 must be added to the Connect account and show up in the Device menu on the left. Send the Workout from the Workout menu rather than the Calendar. Let us know if you still have troubles.

Curt