I've been trying to add my edge 1000 for 2 days, Garmin express recognises the device but then when I try to sync with existing account, I get the error message that there is a problem with the servers ?
I've been trying to add my edge 1000 for 2 days, Garmin express recognises the device but then when I try to sync with existing account, I get the error message that there is a problem with the servers ?
Is this a wide problem or just ltd to me?
Me as well - I have been trying to add a 310XT to Garmin Express (on a modern Mac Mini with Yosemite) since Saturday mid-day, but get the same message still, Sunday - "We're sorry. There's a problem, etc. Try again later "
I have new data from a Saturday run needing adding. However somehow my new Vivofit got added, and syncs. OK ! And I'm trying to delete from Express my old 410 watch, which Express still thinks I have, but see no means of its deletion.
To delete a device in Express ensure it's showing as selected then go to the Device tab and where you see the device icon there should be a 'Change name' or 'Delete device from Express' option
Thanks re. deletion, your info. worked. But alas I still have the message when I try to add a second device, --- the "We're sorry/problem with our servers/unavailable/try later" --- error message.
Garmin Express recognises the 310XT as being present, but every attempt to add it fails.
@mconradjones - is your situation still the same ?
I may be confusing another issue, but it seems like I remember seeing similar posts that the issue turned out to be caused by the timezone and/or time not being correctly set on the users/poster's macbook/pc.
Certainly there are other possible causes, but might be worth checking.
This may also be caused by data on the 310XT. Is the 310XT firmware up to date at 4.50? Unless the 310XT is new or has been consistently used with ANT Agent in the past, you may need to delete any old activities before pairing it with Express. Delete all the activities except the one from Saturday then try and add it to Express. If it still fails you will have to Master Reset the 310XT which should correct the Sync problem but will delete Saturdays activity.
Thanks re. deletion, your info. worked. But alas I still have the message when I try to add a second device, --- the "We're sorry/problem with our servers/unavailable/try later" --- error message.
Garmin Express recognises the 310XT as being present, but every attempt to add it fails.
@mconradjones - is your situation still the same ?
Yes still the same, have checked time/date etc..all look ok!
dan2483 This may also be caused by data on the 310XT. Is the 310XT firmware up to date at 4.50? Curt
Yes - 4.50
310XT not new, and was OK transferring run data pre-install of Garmin Express. G.E. was installed because of getting a Vivofit - and Vivofit added OK to G.E., and transfers data OK to G.E. - BUT G.E. just does not want the 310XT !
We are currently looking into the issue when adding the 310xt to Express getting the error "We're Sorry ...
There's a problem with our servers, which means that Express is temporarily unavailable." We have an open ticket and this and its actively being looked at. When we hear something more on this we will up this posting.
I tried uninstalling "Express" and downloading a fresh image. But installing Express anew gives me the same error message. I even removed the Vivofit to try adding the 310XT first, but it would not add. The Vivofit however was then added back into Express without problem.
Mac OSX 10.10.1/Yosemite ----- 310XT on 4.50 software version.
I have not yet tried a full Master Reset of the 310XT as mentioned above.
