Mac/Windows Software

Garmin Express Mac Unable to download firmware update via either Garmin Express or WebUpdater

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Unable to download firmware update via either Garmin Express or WebUpdater

Former Member over 10 years ago

I just bought a Nuvi 2789 and am attempting to install updates to both the firmware and maps. I currently have FW 3.50 and am trying to install 5.30 (http://www8.garmin.com/support/download_details.jsp?id=6799), along with updating maps from North America 2015.10 to 2015.20. When I try using Garmin Express, the progress bar for the firmware fills up and restarts multiple times, then gives me a download error.

When I try using WebUpdater, the small download window flashes open and closed, and then tells me there was an error downloading the firmware.

I can't get the map update to start without the firmware first updating, although I was able to download the new map and BaseCamp to my PC by cancelling the firmware once it started. This still did not actually install the map to my Nuvi, though.

I am using an administrative account and have tried running both programs explicitly with admin rights, forcing the programs through windows firewall (win 7 64), and modifying the Garmin core service as noted in several other threads.

Any ideas?

0 Former Member over 10 years ago

Well it is still broken, 24 hours after I discovered the problem.

I wonder how many devices have been returned to the retailer by first time Garmin users who could not get their devices up to date??

0 EXPRESSCUSTOMERCARE over 10 years ago

I have sent a couple of you PM's.

Curt

0 Former Member over 10 years ago

I didn't get any, unless you're taking to cwog.

0 EXPRESSCUSTOMERCARE over 10 years ago

Device Software update version 5.30

There’s been an issue found with the firmware 5.30 update. This issue has already been reported. Thank you to those who have reported this problem and submitted the necessary data to help find this error. Now that this has been reported we are trying to correct the problem as quickly as possible.

Mike

0 Former Member over 10 years ago

Device Software update version 5.30

There’s been an issue found with the firmware 5.30 update. This issue has already been reported. Thank you to those who have reported this problem and submitted the necessary data to help find this error. Now that this has been reported we are trying to correct the problem as quickly as possible.

Mike

Thank you, I and others look forward to the fix arriving.

Cheers

Derek

0 Former Member over 10 years ago

Thank you, I and others look forward to the fix arriving.

Cheers

Derek

Just successfully downloaded 5.30 and installed - thanks for fixing so quickly :)

0 Former Member over 10 years ago

I can confirm, it's fixed. Thank you!

0 EXPRESSCUSTOMERCARE over 10 years ago

Thank you for the replies! It looks like the push has went out to all of our servers now. Please let us know if you have this problem again.

Albert