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garmin express saying device connection required

Former Member over 11 years ago

garmin express saying device connection required yet my nuvi 54 is connected to mac i have changed the leads and switched on and off but no joy so can not update maps

0 EXPRESSCUSTOMERCARE over 11 years ago

rskolin2

Your account shows that a vivosmart was associated with it on Oct 24th 3:45pm. If you are still having trouble please let us know.

Curt

0 rskolin2 over 11 years ago

rskolin2

Your account shows that a vivosmart was associated with it on Oct 24th 3:45pm. If you are still having trouble please let us know.

Curt

Today I used my PC at work and was able to access Garmin Express, delete my old Vivosmart and add my new one. I didn't have any problems logging in. But I am unable to do this via my Macbook Pro.

0 EXPRESSCUSTOMERCARE over 11 years ago

rosklin2

It sounds like you might be having issues with either cookies, or with keychain access:
Cookies:

Open Safari
Click Safari from the menu list
Click Preferences
Click Privacy
Select Always allow*

*Note: You can also try Allow from websites I visit.

Keychain:

Click the Spotlight icon(Magnifying glass) at the top right of the screen
Type keychain
Press return
Delete any items in login and local items that say Connect

Once that is done try again and let us know the results.

Albert