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Data not sent

Former Member over 11 years ago

Hello
My data do not arrive any more on garmin Connect.
Synchronization is done via Garmin Express but it do not appear on Garmin connect!!!
Thank's for your assistance

0 SUSSAMB over 11 years ago

Need some more info if you're to be helped. What device? Which Connect, Modern or Classic?

What have you done to your PC and/or Garmin Programs and/or your device since you last were able to send data?

0 Former Member over 11 years ago

Thank's for your ansxer
I have a garmin forerunner 405 and Garmin Express 3.2.15.0
and I did not touch anything on my Mac

0 SUSSAMB over 11 years ago

You've posted in the PC section, I'll move it to the mac one.

0 EXPRESSCUSTOMERCARE over 11 years ago

It looks like you need to update to the current version and try again:

Open Express
Click Garmin Express
Click About Garmin Express
Click Check for Application Updates
Follow prompts

Albert

0 Former Member over 11 years ago

I'm having the same problem of data not sending. To make it worse, the data is deleted off my device (Forerunner 10), so I cannot even see it there or manually upload it. I've tried completely deleting Garmin Express and re-downloading it, but it hasn't helped. Ready to throw out the useless thing (I'm using the modern Garmin Connect), I'm so frustrated. I've checked and I do not have the "erase data after uploading" checked.