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GE will not sync properly and is not picking up all the rides I've done this year

Former Member over 11 years ago

Went on a ride this morning and synced using Garmin Express. It unloaded the ride but has not picked up all the others that I have done since May. Could this be because I also run Strava and have uploaded them successfully there so Garmin Express thinks they have already been synced and is therefore ignoring those files?

Really annoying.

Anyone else getting similar problems?

Stuart

0 EXPRESSCUSTOMERCARE over 11 years ago

STUARTAROWE

As long as the rides are not already uploaded to Garmin Connect and the files are still on the device then Express should upload them to Connect. I suggest you try manually uploading them to Connect. FAQ: How do I manually upload data from USB devices to Garmin Connect? Your statement "It unloaded the ride" sounds like the files are being deleted from the device. The manual upload will tell us what is happening to the activity files.

Curt

0 Former Member over 11 years ago

Thanks Curt

I actually meant "uploaded" not "unloaded". I'll have a go at manually doing it and let you know how I got on.

Stuart