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New Garmin Forerunner 10

Former Member over 11 years ago

I have used my new forerunner 10 for the first time today, I have come home - tried to sync using Garmin Express for Mac and it says unable to sync at this time please retry, I retry and get the same message.

Not impressed as its not a cheap watch :(

Im hoping this is just bad timing and there is a glitch in the garmin software and it will be sorted?!?!?

0 EXPRESSCUSTOMERCARE over 11 years ago

Clarabellaa

I have recently added a forerunner 10 to my setup here and Express found my device and when I entered my username/password it synced right away. Just to make sure I created a series of test activities and I was still able to sync and upload that data. It could be that for what ever reason the workout you did became corrupted. Does Express show any firmware updates for your device or does it say your up to date? If the device is up to date and you are still unable to sync you may want to try a Master Reset of the device. Once the device is reset and back up you may want to try a test workout. Try creating a 10-20 second activity save it and then try to sync with Express. If your are able to sync and upload successfully to Garmin Connect you should be good from this point moving forward.

Mike