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I have a Mac using 10.7.5 and having issuers with Garmin Express.

Former Member over 10 years ago

Two problems with Garmin Express. First: when I open it I get a message saying there is a new version, 3.2.8 is required. I have downloaded
that version many times and this continues each time I try to use it. Can't do a thing until I download it again.

Second: when I update the map it only installs the map on my nuvii device. I can not find any way to also install the new map to my desktop or laptop I use when I travel. This makes using BaseCamp very difficult and pretty iffy as I don't understand what some program statements mean.

I'll appreciate any help I can get.

0 EXPRESSCUSTOMERCARE over 10 years ago

ROLLING.T

The latest version of Garmin Express for Mac is 3.2.15. Download the latest version from http://connect.garmin.com/en-US/start/

If the prompt to update continues, delete a file from ~/Library/Application Support/Garmin/Express/AppUpdates/.

Click Finder icon on the Dock
Click the Go menu
Click Go to Folder
Type ~/Library/Application Support/Garmin/Express/AppUpdates/
Click Go
Throw the GarminExpressInstaller.dmg file in the Trash
Empty the Trash

For instructions on installing the maps to the computer, see FAQ: How do I install the maps to my computer with Garmin Express?

Curt

0 Former Member over 10 years ago

Thanks for the quick response. I'm not sure how to find the installer .dmg to trash. I used the search in the upper right corner of Safari and saw several of these and eventually was able to trash them from there. I then installed from the web site you listed. When I opened Express the message said my maps were up to date with the 2015.1 lower 49. I have a memory card in the nuvii and wish to have the North America 2015.1 (which I did have and I have no idea what happened to it) on the device but can not get that as an option for reinstalling. Can you help me with this issue? On this page the option to install on computer as well as device does not show.

0 EXPRESSCUSTOMERCARE over 10 years ago

ROLLING.T

Once the maps were installed Express should give you the option to re-install or change coverage if you had a specific region loaded to the device. See the FAQ: How do I reinstall maps or change coverage using Garmin Express?

Mike

0 Former Member over 10 years ago

Again, thanks. OK, I followed the directions, i.e., connectied my nuvii and two drives showed on the desktop, one GARMIN and one NO NAME. I then opened Express clicked on reinstall or change and got a box with a slot to pick what to install. The only option was to reinstall the Lower 49, nothing else. Like it doesn't know the memory card is there.

Advanced Options showed to install on device, device and computer, or computer. I do not always get this option.

Jim

0 EXPRESSCUSTOMERCARE over 10 years ago

ROLLING.T

If the laptop is a different computer than you used to update the maps to the 2015.10, then you will need complete a reinstall to device and computer for the Lower 49 region. Once that is complete, you will be able to utilize the NO NAME microSD card to reinstall Full Coverage. This is a quirk with Express, but also because this is a separate computer.

Curt