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Vivofit - There was an error syncing with Garmin Connect.

Former Member over 10 years ago

Please help! I have spent several hours trying to get my Vivofit to sync and just finished a call to Garmin support (who transferred me to the Mac team). Nothing has worked -- the Vivofit currently is a (very lightweight) paperweight.

I am trying to use a MacBook Pro with the ANT+ adapter with a Garmin Vivofit. Garmin Express seems to recognize the Vivofit, but the Vivofit itself stays stuck in the PAIR mode. (It alternates between PAIR and the last 4 digits of the ANT identifier.) After the failed sync, the Vivofit stops flashing the PAIR / 5772. The computer can receive the Vivofit signal, and the Vivofit seems to receive the computer's signal, but the Vivofit seems to be stuck in a pre-paired state.

Start Garmin Express.
Click Vivofit button.
Vivofit alternates between PAIR and 5772.
Garmin Express says it is syncing.
Garmin Express fails, saying "There was an error syncing with Garmin Connect." and "Sorry, we couldn't sync your device. Please try again."
Vivofit screen goes blank.

MacOS 10.9.4
Garmin Express 3.2.13.0

Listed below is the Service log from Garmin Express.

- Tom

The following log was produced when I click the button on the Vivofit:

[FONT=Courier New]2014-07-11 12.28.05 (GMT-04:00) | 58423 | I | ANT Search Found Device:
ANTDeviceIdentifier{ unitID:3886345772, model:vívofit, manufacturerID:1, deviceType:1837, needsAuthentication:0, authenticationType:0, hasNewData:1, pairingStatus:2, softwarePartNumber:006-B1837-00 }
2014-07-11 12.28.05 (GMT-04:00) | 2055 | I | [DeviceAttached-3886345772-3886345772] Changed to [Preparing] phase.
2014-07-11 12.28.05 (GMT-04:00) | 36283 | I | Search for device 3886345772
2014-07-11 12.28.05 (GMT-04:00) | 36283 | I | ANT begin authenticate. Pair:No
2014-07-11 12.28.05 (GMT-04:00) | 36283 | I | ANT Authentication request passed
2014-07-11 12.28.05 (GMT-04:00) | 2055 | I | SyncManager: 1 sync items to download from connect
2014-07-11 12.28.05 (GMT-04:00) | 2055 | I | [SyncUpload-3886345772] Changed to [Preparing] phase.
2014-07-11 12.28.05 (GMT-04:00) | 2055 | I | [SyncUpload-3886345772] Preventing computer from sleeping
2014-07-11 12.28.05 (GMT-04:00) | 2055 | I | [SyncDownload_898F44E2-13DA-4E9F-A8B7-F11FB08012CB-3886345772] Changed to [Preparing] phase.
2014-07-11 12.28.05 (GMT-04:00) | 2055 | I | [SyncDownload_898F44E2-13DA-4E9F-A8B7-F11FB08012CB-3886345772] Preventing computer from sleeping
2014-07-11 12.28.05 (GMT-04:00) | 2055 | I | [SyncUpload-3886345772] Getting sync upload settings
2014-07-11 12.28.05 (GMT-04:00) | 36283 | I | ANT Authentication passed
2014-07-11 12.28.05 (GMT-04:00) | 36283 | I | ANT Begin download at index: 0
2014-07-11 12.28.06 (GMT-04:00) | 36283 | I | ANT download succeeded
2014-07-11 12.28.06 (GMT-04:00) | 36283 | I | ANT Begin download at index: 5
2014-07-11 12.28.07 (GMT-04:00) | 36283 | I | ANT download succeeded
2014-07-11 12.28.07 (GMT-04:00) | 36283 | I | Active voice was not found.
2014-07-11 12.28.07 (GMT-04:00) | 36283 | I | Active language was not found.
2014-07-11 12.28.07 (GMT-04:00) | 36283 | W | Failed to parse ifix: (null)
2014-07-11 12.28.07 (GMT-04:00) | 36283 | W | Failed to parse kenwood free space (null)
2014-07-11 12.28.07 (GMT-04:00) | 36283 | I | [DeviceAttached-3886345772-3886345772] Changed to [Succeeded] phase.
2014-07-11 12.28.07 (GMT-04:00) | 2055 | I | Queue settings files for device 3886345772.
2014-07-11 12.28.07 (GMT-04:00) | 2055 | I | SyncManager: 2 sync items to download from connect
2014-07-11 12.28.07 (GMT-04:00) | 2055 | I | [SyncDownload_B9F974C5-F4C8-4652-B739-A80F5681F6A5-3886345772] Changed to [Preparing] phase.
2014-07-11 12.28.07 (GMT-04:00) | 2055 | I | [SyncDownload_B9F974C5-F4C8-4652-B739-A80F5681F6A5-3886345772] Preventing computer from sleeping
2014-07-11 12.28.07 (GMT-04:00) | 65783 | I | Search for device 3886345772
2014-07-11 12.28.07 (GMT-04:00) | 65783 | I | ANT Begin download at index: 0
2014-07-11 12.28.07 (GMT-04:00) | 2055 | I | [SyncDownload_6C9EAEC5-8005-4297-B9AD-FC3162AE5C05-3886345772] Changed to [Preparing] phase.
2014-07-11 12.28.07 (GMT-04:00) | 2055 | I | [SyncDownload_6C9EAEC5-8005-4297-B9AD-FC3162AE5C05-3886345772] Preventing computer from sleeping
2014-07-11 12.28.07 (GMT-04:00) | 65783 | I | ANT download succeeded
2014-07-11 12.28.07 (GMT-04:00) | 65783 | I | [SyncUpload-3886345772] Looking for upload files
2014-07-11 12.28.07 (GMT-04:00) | 65783 | I | [SyncUpload-3886345772] Looking for files for data type FIT_TYPE_32
2014-07-11 12.28.07 (GMT-04:00) | 65783 | I | [SyncUpload-3886345772] Looking for files for data type FIT_TYPE_4
2014-07-11 12.28.07 (GMT-04:00) | 65783 | I | [SyncUpload-3886345772] Looking for files for data type FIT_TYPE_32
2014-07-11 12.28.07 (GMT-04:00) | 65783 | I | [SyncUpload-3886345772] Looking for files for data type FIT_TYPE_4
2014-07-11 12.28.07 (GMT-04:00) | 65783 | I | [SyncUpload-3886345772] No Files to transfer
2014-07-11 12.28.07 (GMT-04:00) | 65783 | I | [SyncUpload-3886345772] Changed to [Canceled] phase.
2014-07-11 12.28.07 (GMT-04:00) | 65783 | I | [SyncUpload-3886345772] Released sleep lock
2014-07-11 12.28.07 (GMT-04:00) | 28887 | I | [SyncDownload_898F44E2-13DA-4E9F-A8B7-F11FB08012CB-3886345772] Changed to [Copying] phase.
2014-07-11 12.28.07 (GMT-04:00) | 28887 | I | Search for device 3886345772
2014-07-11 12.28.07 (GMT-04:00) | 28887 | I | ANT upload starting
2014-07-11 12.28.07 (GMT-04:00) | 28887 | I | ANT starting uploadIndexForFile. Type:128 SubType:255
2014-07-11 12.28.07 (GMT-04:00) | 65783 | I | No auto-install firmware for device 3886345772.
2014-07-11 12.28.07 (GMT-04:00) | 2055 | I | Device [3886345772] update with reason: 13
2014-07-11 12.28.08 (GMT-04:00) | 28887 | I | ANT Upload succeeded
2014-07-11 12.28.08 (GMT-04:00) | 28887 | I | ANT commandPipeResponse: <02000000 04000000 00000000 00000000>
2014-07-11 12.28.08 (GMT-04:00) | 28887 | I | Upload file index: 0
2014-07-11 12.28.08 (GMT-04:00) | 28887 | W | ANT upload failed: 21
2014-07-11 12.28.08 (GMT-04:00) | 28887 | W | [SyncDownload_898F44E2-13DA-4E9F-A8B7-F11FB08012CB-3886345772] Failed with error: Error Domain=DeviceErrorDomain Code=800 "ANT unspecified error. Detail:upload failed" UserInfo=0x7fa7816388b0 {NSLocalizedDescription=ANT unspecified error. Detail:upload failed}
2014-07-11 12.28.08 (GMT-04:00) | 28887 | I | [SyncDownload_898F44E2-13DA-4E9F-A8B7-F11FB08012CB-3886345772] Changed to [Failed] phase.
2014-07-11 12.28.08 (GMT-04:00) | 28887 | I | [SyncDownload_898F44E2-13DA-4E9F-A8B7-F11FB08012CB-3886345772] Released sleep lock
2014-07-11 12.28.08 (GMT-04:00) | 36283 | I | [SyncDownload_B9F974C5-F4C8-4652-B739-A80F5681F6A5-3886345772] Changed to [Copying] phase.
2014-07-11 12.28.08 (GMT-04:00) | 36283 | I | Search for device 3886345772
2014-07-11 12.28.08 (GMT-04:00) | 36283 | I | ANT upload starting
2014-07-11 12.28.08 (GMT-04:00) | 36283 | I | ANT starting uploadIndexForFile. Type:128 SubType:255
2014-07-11 12.28.09 (GMT-04:00) | 36283 | I | ANT Upload succeeded
2014-07-11 12.28.09 (GMT-04:00) | 36283 | I | ANT commandPipeResponse: <02000000 04000000 00000000 00000000>
2014-07-11 12.28.09 (GMT-04:00) | 36283 | I | Upload file index: 0
2014-07-11 12.28.10 (GMT-04:00) | 36283 | W | ANT upload failed: 21
2014-07-11 12.28.10 (GMT-04:00) | 36283 | W | [SyncDownload_B9F974C5-F4C8-4652-B739-A80F5681F6A5-3886345772] Failed with error: Error Domain=DeviceErrorDomain Code=800 "ANT unspecified error. Detail:upload failed" UserInfo=0x7fa781585da0 {NSLocalizedDescription=ANT unspecified error. Detail:upload failed}
2014-07-11 12.28.10 (GMT-04:00) | 36283 | I | [SyncDownload_B9F974C5-F4C8-4652-B739-A80F5681F6A5-3886345772] Changed to [Failed] phase.
2014-07-11 12.28.10 (GMT-04:00) | 36283 | I | [SyncDownload_B9F974C5-F4C8-4652-B739-A80F5681F6A5-3886345772] Released sleep lock
2014-07-11 12.28.10 (GMT-04:00) | 36283 | I | [SyncDownload_6C9EAEC5-8005-4297-B9AD-FC3162AE5C05-3886345772] Changed to [Copying] phase.
2014-07-11 12.28.10 (GMT-04:00) | 36283 | I | Search for device 3886345772
2014-07-11 12.28.10 (GMT-04:00) | 36283 | I | ANT upload starting
2014-07-11 12.28.10 (GMT-04:00) | 36283 | I | ANT starting uploadIndexForFile. Type:128 SubType:255
2014-07-11 12.28.10 (GMT-04:00) | 36283 | I | ANT Upload succeeded
2014-07-11 12.28.11 (GMT-04:00) | 36283 | I | ANT commandPipeResponse: <02000000 04000000 00000000 00000000>
2014-07-11 12.28.11 (GMT-04:00) | 36283 | I | Upload file index: 0
2014-07-11 12.28.11 (GMT-04:00) | 36283 | W | ANT upload failed: 21
2014-07-11 12.28.11 (GMT-04:00) | 36283 | W | [SyncDownload_6C9EAEC5-8005-4297-B9AD-FC3162AE5C05-3886345772] Failed with error: Error Domain=DeviceErrorDomain Code=800 "ANT unspecified error. Detail:upload failed" UserInfo=0x7fa78170e3b0 {NSLocalizedDescription=ANT unspecified error. Detail:upload failed}
2014-07-11 12.28.11 (GMT-04:00) | 36283 | I | [SyncDownload_6C9EAEC5-8005-4297-B9AD-FC3162AE5C05-3886345772] Changed to [Failed] phase.
2014-07-11 12.28.11 (GMT-04:00) | 36283 | I | [SyncDownload_6C9EAEC5-8005-4297-B9AD-FC3162AE5C05-3886345772] Released sleep lock
2014-07-11 12.28.11 (GMT-04:00) | 2055 | I | Successfully sent sync analytics report
2014-07-11 12.28.16 (GMT-04:00) | 36283 | I | ANT status stick:CONNECTED ping:0 state:Idle
2014-07-11 12.28.16 (GMT-04:00) | 36283 | I | ANT setTime to 2014-07-11 16:28:16 +0000 with a 15-minute increment time zone offset of -16
2014-07-11 12.28.16 (GMT-04:00) | 36283 | I | ANT Upload succeeded
2014-07-11 12.28.17 (GMT-04:00) | 36283 | I | ANT commandPipeResponse: <02000000 03000000 00000000 00000000>
2014-07-11 12.28.17 (GMT-04:00) | 36283 | I | ANT setTime: success
2014-07-11 12.28.17 (GMT-04:00) | 36283 | I | ANT disconnect success
2014-07-11 12.28.17 (GMT-04:00) | 36283 | I | ANT status stick:CONNECTED ping:0 state:BackgroundSearch
[/FONT]

0 EXPRESSCUSTOMERCARE over 10 years ago

We are currently seeing this on new sync attempts on the Mac. If you have a compatible phone, or Windows computer I would recommend syncing with that until we can correct this problem.

Albert

0 Former Member over 10 years ago

Hi Albert,

Unfortunately, I do not have a compatible phone or Windows computer. Is there an estimate on the scope of the problem?

We are currently seeing this on new sync attempts on the Mac. If you have a compatible phone, or Windows computer I would recommend syncing with that until we can correct this problem.

Albert

0 EXPRESSCUSTOMERCARE over 10 years ago

We will be releasing a new GE client in the next few days that should address this issue.

Trish

0 Former Member over 10 years ago

yup I have the same problem

0 Former Member over 10 years ago

The problem has been fixed with Garmin Express v3.2.15.0 for the Mac. I am now happy. :)

We will be releasing a new GE client in the next few days that should address this issue.

Trish