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Any other way besides Garmin Express?

Former Member
Former Member
Is there any other way to get my activities from my 910xt besides with Garmin Express?
  • I highly doubt the issue is with Garmin Express; Ant Agent is a possibility, however it would be in your best interest to resolve the current problem so that you are always using Garmin Express.
    Are your browsers at the current version? Have you tried to use a different computer and do you get the same result?

    Trish
  • Former Member
    0 Former Member over 10 years ago
    Hi Trish,

    Thank you for your response. I use Chrome (Mac) and it is up to date, as is Safari which I have tried. I tried using another machine and have had no joy.

    To clarify: I seem to get two Garmin Connect screens.. when I log in through Garmin Express I can see the activity has been uploaded but cannot click into it (says not sufficient privileges, even though it is my account). When I log in from the Garmin site no new activities are seen.
  • Former Member
    0 Former Member over 10 years ago
    Hi again Trish, so just to update: my activities are going to Garmin connect from Garmin express, and I can even edit them to a certain extent, but I cannot click in to view the activity in detail as it says I do not have sufficient privileges (even though my privacy settings are set accordingly, and it is my account). It is as if it is not my account, or as though I am not logged in (but I am).

    I also see locks in various places indicating that I am not authorised to view a certain segment, for example.
  • You have two connect accounts associated with the Forerunner 910XT. PSWANEPOEL17 and PMSWANEPOEL, I was able to login to PSWANEPOEL17 and view all the activities. Having two accounts on a Mac can cause trouble because of the way the Mac's Keychain Utility handles usernames and passwords. Each connect accounts needs its own Mac user account. I suggest you delete the device from Express, delete the Keychain entry then pair it again.

    Delete the Keychain:

    • Open Finder
    • Click Go in the top menu bar
    • Click Utilities
    • Open Keychain Access.app from Utilities
    • Click com.garmin.cartography.mapupdate.express.auth
    • Click Edit in the top menu bar
    • Click Delete and confirm deletion
    • Empty Trash


    Let us know if you continue to have troubles.
    Curt
  • Former Member
    0 Former Member over 10 years ago
    Hi Curt,

    I seem to have lost access to pswanepoel17 and can only access pmswanepoel17. I would like to merge the two accounts, is this possible?

    Also, how can I get access to pswanepoel17 again?

    Please advise -desperate!