This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Garmin Express forgot all my info and is asking me to set it up again.

I already set up garmin express once, and used it a couple times to sync my data. Today when I started it up, it wants me to start all over again with the "first step". Apparently it has lost my data. Losing data is a showstopper.

0 EXPRESSCUSTOMERCARE over 11 years ago

Sorry you are having these problems, once Garmin Express is installed to your Mac you shouldn't have to re-install it or start over. I would suggest following the steps in the FAQ: How do I install Garmin Express on the computer? If you still have problems call the customer service 800-800-1020 number for additional help.

http://support.garmin.com/support/searchSupport/simpleCase.htm?caseId={f9ca1dc0-4020-11e2-e8a7-000000000000}&kbName=garmin

Trish

0 Former Member over 11 years ago

Chris, I saw exactly the same behaviour today. I ended up rebooting my Mac and then Express decided to re-install itself without any involvement from me. It then picked up the existing configuration. Very strange.