I am getting a Missing Software error on my Edge 510 after trying to upgrade to the new firmware. Is there anyway that I can recover from this? The unit is not accessible and is not recognized by the computer if connected via USB. I would really appreciate advice. I can't believe that Garmin releases firmware updates without testing it first.
I already tried to do a Master reset but it does not go past the SOFTWARE MISSING error message.
Steps followed: Power device off Press and hold Lap and Start/Stop Power device on while still holding both buttons Continue holding buttons when the Garmin "splash" screen appears Release buttons when Garmin "splash" screen disappears....the Garmin just goes back to Software Missing error screen with beep.
Try forcing the unit in to mass storage mode and then rerun Express once the device is showing on your PC. To do so, turn unit off, then hold the lap/reset button while plugging the unit into the USB. Continue holding the lap/reset for 30 seconds and the unit should go to mass storage.
I am not sure if the device goes into mass storage mode after the process of the lap/reset button and connecting to USB (how can you check this because it does not show as an drive on the computer) but Garmin Express see it as a unsupported device and starts downloading the Garmin map update but then stops after this process showing that Device software 3.00 needs to be installed. The problem is that although the Install All button is active it does not do anything when you click on it. I also tried the WebUpdater and it sees the device and it wants to upgrade from 2.9 to 3. It downloads the software but at 100% it says that the file is corrupt. So I am still sitting with Software missing error screen :) Thank you for your support so far.
Thank you. Please note that I am performing this all on a Mac. I have a windows pc as well but the Garmin Express software can't be setup because the PC does not detect the Edge 510 unit.
I'm having same issue. On Mac. Tried to update software on Edge 510 and Garmin WebUpdater said the file was corrupt and now the 510 screen just says "Software Missing." Have tried hard reset as instructed but to no avail. Tried forcing into mass storage by holding lap button while connecting but no change. Looking forward to response. Thank you.
Have you tried using Disk Utility to verify the filesystem on the 510? If it come up with an error, you might try repairing it if you feel adventurous (but if it were me, I'd back it up first by copying everything on it). OS X knows how to verify/repair the FAT filesystem that Garmin devices come with.
