Can't connect my 910XT with Garmin Express on Mac

I had the same problem. Following your advice worked. Thanks!

Happy it helped

I've downloaded Garmin express. My 510 has been paired with no problems but I can't pair my 910. It keeps giving me a message to connect my device. I'm a bit technology hopeless so could you please explain what I need to do slowly and clearly.

Cheers

Cheri

as above cherilutz delete it from the program and then re-pair it. make sure that pairing is turned on in the main menu on the watch...

Same for me, doesn't work anymore since "upgrading" to Garmin Express. Sometimes removing and re-adding the device helps, sometimes I have to re-install completely. I even deleted every garmin file from my Mac once, but still have these issues. Still would like to know how to fix this as this is extremely annoying.

It worked for about 10 days (posted in another thread which I can't find) and today it did the transfer, the 910 shut down without me touching it and now garmin connect is convinced I already uploaded the track. The last two times I had this happen the track was lost from my watch, this time I still have it in the history. What now? I'm so fed up with this. Definitely the 910 (including foot pod and cycle cadence sensor) are the last Garmin products I have bought (after 20 years of being a loyal customer).

Oh, cool, I just figured out, that all that is left is the summary in the history. Thank you very much. I'll replace the FR 305 of my wife with the Ambit 3

I have a related issue that is essentially the same problem. I have used my 910XT with USB stick and ANT Agent to connect via Mac to Garmin Connect successfully for over a year, and I am familiar with that process, having used the same with a previous FR60. Then this yearI bought an Edge 500, which required I install Garmin Express, which in turn required I Uninstall ANT Agent. Well, after that My USB stick didn't work; I tried various efforts to make GE connect with my 910, but really basically didn't understand the process. I then reinstalled ANT Agent and used the USB stick after that. For a while I didn't use the Edge 500, but when I finally reinstalled GE, or was it an updated that I was notified to do, then of course ANT Agent and USB stick got uninstalled. This time I managed somehow to reinstall ANT Agent (which I kept using to keep the USB stick active) and yet keep GE working to allow my Edge500 data to be uploaded, which I understand isn't supposed to be allowed, but, oh, well. I finally read up on the process and found out that when I uninstall ANT Agent, GE is supposed to find the USB stick and make it work to find data on the 910XT. So a few days ago I updated GE to the latest version at the time, ver .18, with the confidence that everything would roll out smoothly and automatically. Wrong.

I recorded a workout this morning on my 910, and then tried to connect via GE. I plugged in the USB stick, turned my 910 of and on again, made sure it was in Data Pairing mode. I opened GE, and it remembered my 910 device (from my previous unsuccessful pairing effort). I waited for ever, and nothing happened. The page also noted that it was trying to updated my 910 with the latest 910 software, unsuccessfully (this was a bogus issue, because my 910 was loaded with the latest software previously, via USB stick and ANT agent, but I guess GE couldn't know that because it wasn't connecting). The "Sync" button was also greyed out, which I guess meant that the problem was in not connecting via the USB stick. I then noticed that a new version of GE was available, ver .19. So I installed that. I repeated all the above steps, but no luck.

Finally, I selected the FR910XT from the GE list of devices and DELETED it. In the process it asked me if I also wanted to delete it from Garmin Connect, which I did not, so I indicated this decline. Once the 910XT was deleted, I ADDED NEW DEVICE, the same FR910XT that I had just deleted. It successfully added my 910, and the sync button immediately became live, and I was able to use it finally to sync and upload data from the 910 for the first time in over 6 months of trying!