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Garmin Express won't Link to my Garmin Connect Account

I am on a Mac and have the Fenix 2. I have no idea why this won't link.

I get the same error message that the server is temporarily unavailable. It's been like that for weeks. When will this be corrected?

Thanks

0 SUSSAMB over 11 years ago

You could try the steps here and see if that helps support.garmin.com/.../simpleCase.htm

0 gaber89 over 11 years ago

i tried that. Uninstalled the device and now my Fenix 2 isn't being recognized by Garmin Express at all. This is quite frustrating for such an expensive product to have to put so much time into it for a basic feature.

What can I do now?

0 gaber89 over 11 years ago

Ok. Now it found my Fenix 2, but I'm getting the same exact error message as before about connecting. What's next?

0 SUSSAMB over 11 years ago

Well you could try the steps here http://support.garmin.com/support/searchSupport/case.faces?caseId=%7Be908ee90-c6c1-11e1-dcef-000000000000%7D

If that doesn't work I suspect you'll have to wait until one of the Express team pop by.

0 gaber89 over 11 years ago

Just so I'm clear, the issue isn't resolved.

0 EXPRESSCUSTOMERCARE over 11 years ago

I worked with a original fenix and a fenix 2 on a iMac. With the fenix, I was not able to sync with Express until the software was up to date. Skip the sync step in order to add the fenix to Express, then do the software updates to the device. After the software is up to date then try syncing with Connect.

Instead of choosing "Yes, Link to Connect" click "Do This Later".

Curt

0 gaber89 over 11 years ago

I'm confused. I have the latest firmware update, and also the latest version of Garmin Express, but I still get the error message. What should I do?