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Garmin Express error, can not connect to server?

Former Member over 11 years ago

Hi,

Anyone have problem like me?

I have Garmin GPS Watch S4 for Golf.

I'm using MacBook Pro with OS.X 10.9.1

I had download Garmin Express for Mac and Garmin Course Updater, Garmin map install and all other required software.

When I connect the watch to computer, it always show this error:
We're sorry.
There's a problem with our servers, which mean that Express is temporarily unavaiable. We're working as fast as we can to get it back up and running. Please try again.

I had try so many time and different networks but have the same error.

0 EXPRESSCUSTOMERCARE over 10 years ago

sprytherch

As long as there are no networking issues with the Mac that are actually blocking Express's ability to communicate with Garmin Servers it should work. If you previously use the Garmin ANT Agent with the 310XT to upload data to Connect there may be some left overs that need to be deleted before Express will work.

Go to: /Users/your username/Library/Application Support/Garmin/Devices/ delete the unitID (numbered folder).

Remember, the Library folder is hidden.

Press&Hold the Option key and click the Go menu at the very top of your screen then click the Library icon to open the Library folder.

Once you delete the unitID folder for the 310XT open Express and try to add it again.

Curt

0 gaber89 over 10 years ago

I've done everything suggested here and I keep getting the same error about problem with the servers. I've always gotten this on my mac. My drives work fine. Safari works fine. Safari garmin works fine. But Garmin Express gives me the same error every single time. What can I do?

0 EXPRESSCUSTOMERCARE over 10 years ago

GABER89

Please view this thread:
https://forums.garmin.com/showthread.php?186641-310XT-won-t-upload

Jason

0 gaber89 over 10 years ago

I'm sorry that's not related to my issue.

As I said, it says cannot connect to server. I've tried everything suggested in this forum, I have the latest system and I don't have a firewall.

GABER89

Please view this thread:
https://forums.garmin.com/showthread.php?186641-310XT-won-t-upload

Jason