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Unable to update maps

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Perhaps others have had this problem. Device is a nuvi 3590LMT. Trying to get it to update map, using Garmin Express version 7.28.0.0 on iMac running Sequoia 15.7.4

Garmin Express recognizes device, but according to the help videos, I should see either a "Map Detail" link or a "Manage Maps" button. Neither seems to be present.

See screenshot from my computer:

Any way to fix this?

  • 0

    There could be a few different things happening. I recommend reviewing the following Support Center article for troubleshooting: Garmin Express not Working for Updates and Downloads
     

    Please note that the nuvi 3590LMT has moved to what we call Online Support Only. For more info on what that means, visit this article: What Does Online-Only Support Mean?

  • 0 in reply to Garmin - DK

    Unfortunately, the provided article provides very basic troubleshooting that does not work

    1) Ensure You Have the Latest Version of Garmin Express: - as stated above, I have the latest version

    2) Ensure the Computer has Enough Free Disk Space: - I have a 1TB hard drive that is only 50% full

    3) Ensure Your Internet Connection Meets the System Requirements for Garmin Express: - I have AT&T Fiber with Speedtest verifying full speed up/down

    4) Try Restarting the Computer: Done, no fix

    There are equally nonsensical "Advanced" Troubleshooting steps that have more to do with the Internet connection (this is not the issue). As I would note with the above screenshot, there is simply no option to update the maps as alleged by the video and support articles.