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Apple Silicon Support

robd003

Garmin, please update Garmin Express and release a NATIVE arm64 release for macOS.

Apple hasn't sold an Intel Mac in *years* and it's beyond embarrassing that zero effort has been put into support Apple users.

Reminder, Apple users have more disposable income than any other type of computer buyer. Do the right thing and put some engineering effort into this growing platform!

  • 0 in reply to 8712028

    I've had a response from Garmin product support and after some back and forth they responded with the following:

    "We have added you to an investigation on our side to determine the cause of this issue. Using the information provided, we will test and reach a suitable resolution which will then be supplied to you directly by email.

    We cannot provide a timeframe for this process as it depends on what is discovered during the investigation and what is required to resolve the issue.

    Any updates will come to you directly via email as an affected user of this case."
  • 0 in reply to PubBike

    That answer is just ***. The Apple Silicon architecture has been around since 2020. I use a lot of software on my computer, but the only vendor whose software hasn’t been ported yet is Garmin. And we’re talking about the brand that makes the most expensive sports watches and bike computers!
    We shouldn’t buy Garmin devices anymore; it’s time to switch to Polar, Suunto, and Wahoo devices...

  • 0

    My Mac (2024 Tahoe 26.4.1) still works with the applications but is starting to warn me now. And Garmin remains completely silent, even though it has been known since 2020 that something needs to be done, Garmin! Remarkable. We cycle (who cares). If we were flying, it would be fixed in no time....

  • 0 in reply to GEOTALIAN

    Silicone support is another topic entirely.

  • 0

    Apple will soon not support intel chips - will Garmin Express be updated to work with aplle

  • 0

    Garmin, please update Garmin Express and release a Native version for Apple Silicon - there are no iphone apps that are anywhere as good as my Garmin DriveSmart unit is and it would be a very sad day if I had to resort to the apple, google, or waze as they are not even close to my standalone Garmin Express unit!!!. You guys have mapped the world, and are the standard that all others are compared to - please, please, please update the application!

  • 0

    With macOS (Tahoe) 26.5 just being released, this problem is increasing and the likelihood of it breaking too. I've read the other comments in this thread and assume the vague response from customer service is related to the fact that they a) never promise anything, b) don't know, and c) probably don't care - otherwise I would have expected an official statement on the recognition and a ticket reference to development/RC candidate or similar. It's strange that since this has been going on since 2020, as stated before, they have had multiple releases of the software since, maintenance mainly and no major overhauls, but it proves that there is development taking place. 

    Personally, I would suspect that they see overall usage declining and have a mobile-first strategy, which they, on the Product Management side, favour maintaining rather than backwards compatibility (there are no profit gains, just increasing "keep the lights on" costs). Engineering is 38% of Garmin's headcount, which includes everything, not just software engineering. Considering their portfolio, I would assume they mainly deal with legacy systems and have rather small teams driving the different tracks. If it were a bigger pain, they would certainly be more proactive about fixing it. 

    But of course, it's only speculation.