Mac/Windows Software

Garmin Express Mac No Fenix 8 product image in Garmin Express on the Mac

No Fenix 8 product image in Garmin Express on the Mac

Webcrew 2 months ago

Looks like the device_image.png is not downloaded from the device or Garmin.

How to obtain the image myself and place it in the right folder?

0 revcph 2 months ago

I have gotten weird device images in Express too. My Epix watch has three items, none of which are it, as its picture in Express. C'mon Garmin it's your own stuff.

0 Tomasz 2 months ago in reply to revcph

This has been the case for several months now. Garmin Express does not load the watch icon correctly.

0 Webcrew 1 month ago in reply to Tomasz

Looks for this is a easy fix, just make the image available... Garmin?

0 McDan 1 month ago

Same problem.

0 Garmin - DK 1 month ago

Hi, All! We have an open support ticket on this and it is currently being investigated. We appreciate the reports and may circle back here if additional info is needed.

0 jirisladky 24 days ago

app: Garmin EXPRESS v7.27.0
OS: WINDOWS 11

In Garmin Express I only see generic icons for these newer devices:
- FENIX 8 (51mm AMOLED): the correct icon was there, but it changed to generic sometime around April
- FORERUNNER 970: just generic icon from the start
- HRM 600: just generic icon from the start

I have the other icons correctly: Dash Cam X310, EDGE 1050, EDGE 530, EPIX, EPIX PRO, FORERUNNER 265S, FORERUNNER 5S, VARIA RTL 510, VIVOACTIVE 4S

See the picture:

I have multiple computers (Windows 11) and unfortunately it's the same on all of them.

0 Krzemien 24 days ago in reply to jirisladky

It's been seen earlier:

https://forums.garmin.com/apps-software/mac-windows-software/f/garmin-express-windows/416324/generic-icon-in-garmin-express

I did raise a case with Support back then, and since that time there's been no response. Just chased them now again...