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Express not recognizing login

revcph 3 months ago

I have deleted and reinstalled, and even changed my password, bu no matter what, Express will not recognize my Connec account anymore. It knows my devices, it sees if they are connected to the computer, it just refuses to let me log in.

Anyone else had this issue?

0 0x3D6139 3 months ago

What is the error message you're receiving?

0 revcph 3 months ago in reply to 0x3D6139

It says my password is invalid. It’s not. I’ve reset twice in the process of trying to login.

0 seilogramp 3 months ago in reply to revcph

Assume you're using the same email address and password as on Garmin Connect Web account information. Match that up with Garmin Express - your device » Tools & Content » Info » "Registered to." If it is an account issue, contact Garmin Support directly.

0 revcph 3 months ago in reply to seilogramp

I have contacted support. My login works on Connect on the Web, the mobile app, Explore, Basecamp, etc.

0 seilogramp 3 months ago in reply to revcph

What did they say? Is it working for you now in Garmin Express?

0 revcph 3 months ago in reply to seilogramp

Only Express won't recognize my login that works everywhere else

0 seilogramp 3 months ago in reply to revcph

And what did Garmin Support say?

0 revcph 3 months ago in reply to seilogramp

Nothing

0 seilogramp 3 months ago in reply to revcph

If you're waiting for their response, you might get a quicker answer using chat or phone call options to contact them. Otherwise, it is typically a 3 to 5 business day response time.