I'm getting errors when trying to sync via garmin express.

Watch, mobile app and website all sync fine via wifi, but with the watch (forerunner 255 music) plugged directly into a laptop (macbook air) I get an error message.  No specifics, just a red banner saying there's an error.  Watch and Garmin Express are all running the latest updates.  I've tried everything I can think of short of rebooting the computer, including reinstalling Express.