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No Maps for Edge 1040

7898964
2 months ago

After firmware update all the maps has been deleted. If I try to reinstall maps I'm getting error message. How to get my maps back ? 

  • 0 2 months ago

    current sw version 21.18

  • 0 2 months ago

    What error message do you get? And what map files (*.img) are on the device when you check with Finder in the Garmin folder on the Edge 1040?

  • 0 2 months ago in reply to JungleJim

    D5844080A, D7174060A, F0114000A, D7557120A, GMAPTZ. 

    Error message : "Map changes failed."

  • 0 2 months ago in reply to 7898964

    How much storage space is free on the device? It can be that Express fails to copy the map files because there is not enough space.

    Also are the installed maps selected in Express (see Manage Maps)? If they are selected there you can unselect them and press Apply to delete the maps. Then disconnect your Edge 1040 from the PC and reconnect. Then use Manage Maps again to install the regions you need.

  • 0 2 months ago in reply to JungleJim

    Hi, thanks for your reply. Most of the space is free.

    TopoActive has only one map active TopoActive Africa

    when I remove selection and click Apply Changes, this removed Africa maps.

    Reconnected. All. Fine. 

    However, when I try to install Europe maps I'm getting "Map changes fail". 

    I disconnected and retry multiple times however I'm getting always the same message

    Pls let me know.

    Thx

  • 0 2 months ago in reply to 7898964

    How come you have TopoActive listed in the available maps? Normally on Edge devices only CycleMap and Points of Interest should be available.

    I would try a factory reset to see if that resolves the issues, maybe some data got corrupted that prevents maps from installing. Note that you loose your settings after a factory reset so you need to configure the device again.

  • 0 2 months ago in reply to JungleJim

    Well, it's Garmin SW update that create the config, I lost all the maps and now I've visibility on this TopoActive.

    If I do factory reset I'll loose config and what about the history and saved trips ?

    Can you pls point me to factory reset process ? 

    Thx

  • 0 2 months ago in reply to 7898964

    There are two ways to factory reset, the first one resets all settings and activity profiles but keeps your history and activity data. See Restoring the Default Settings.

    The second one also resets your history and activity data, but any files added via the computer (like maps) will be retained. See Clearing User Data and Settings.

    Please note I'm only giving you some pointers on how you could solve this issue, not a guaranteed way that will solve it. If you want that, contact Garmin Support.