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Garmin Express - Sign-in problem - Previously Paired Device

I have got new Venu 3S and created account via Connect. Few days later I installed Express on Mac and added device there but when I try to Sign-In(using my email and password which I can use on garmin website and connect without problems) I have got scary message that I have this device associated with different account and if I proceed all data would be deleted.

Any help here would really appreciated, Maria

0 Dr Phil 5 months ago

Is the device brand new?

Be absolutely certain that you are using the same log-in credentials for Garmin Connect. If you are 100% certain then contact Garmin Support. Or simply login and see what happens.

0 7053027 5 months ago in reply to Dr Phil

Thanks, will try to contact support today otherwise just give a try not that I have a lot of data for those few days:)