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Garmin Express Mac v 7.20.0.0 stays on Checking for updates

Jimte 8 months ago

After updating to Garmin Express Mac v 7.20.0.0 seems to 'hang', I see the message Checking for updates with the update image/gif, but nothing happens. I don't get to see any device information. Same when I click on IQ Apps. This goes for all devices (in my case a Fenix 6x and an Edge 1040). What to do?

Top Replies

Garmin-Sierra 8 months ago +4 verified

All,

Thank you for your participation on this topic. It looks like performing steps 1-21 from Full Uninstall of Garmin Express/Garmin Express Fails to Uninstall (click on "Mac OS X" to expand) resolves this…
Garmin-Sierra 8 months ago in reply to Jimte +1 verified

I do not have any updates unfortunately because we are still investigating.

Those who are experiencing this, please contact Garmin Product Support directly so an agent can add you to our report. They will…
Garmin-Sierra 6 months ago +1 verified

All,

This has been resolved by Garmin Express version 7.21.0. Please follow the steps in the article below to update. If you have any issues or if the issue persists, please contact Garmin Product Support
…
DerechteKlinke 8 months ago in reply to Garmin-Sierra +5

Hi, I do not want to do all that work ... will there be an update to fix that problem?!
JungleJim 8 months ago +4

I did have this issue as well, but a complete reinstall of Garmin Express 7.20.0.0 fixed it for me. The instructions are on Full Uninstall of Garmin Express.

Reported the issue to Garmin support since an…

All Replies

0 DirkD_ 6 months ago

The offered solution to reinstall the whole thing worked... for one day. Then, problem returned. I rolled back to previous version and have no problems. Will wait for an official fix from Garmin, but it seems we have to be very patient.

0 Epatisme 6 months ago

after reinsttalll garmin express still cannot update the map for my edge 530 :

"There was an error installing the update"

please help, thank you...

0 velolion 6 months ago in reply to PubBike

This worked for me, too. I have nine Garmin devices linked to Garmin Express, but was having the never-ending "Checking for updates..." issue with only one of them -- an Edge 830 -- so I didn't really want to go through the full uninstall, re-install, and then linking all the devices again. So as a first try I simply removed the 830 from GE then re-added it. Simple.

0 ludwigsson 6 months ago

A downgrade 7.20 > 7.19 works (at least) for me. No more infintive checking for updates (Edge 830).

0 Dr Phil 6 months ago

Update to 7.21 has fixed it for my Epix Pro - the only one of my devices that weren't updating

0 DirkD_ 6 months ago

I can confirm the update to 7.21 fixed it for my GPSMap 66i also! Thanks Garmin!

0 ludwigsson 6 months ago in reply to DirkD_

7.21 still searching for updates . back to 7.19

0 flocsy🤠 6 months ago in reply to ludwigsson

I'm not surprised

0 1853424 6 months ago

I had to do the uninstall: https://support.garmin.com/en-US/?faq=6nBhfHhXik18XrRU6BfULA and then install 7.21 for it to work.

0 SUSSAMB 6 months ago

Anyone still having this issue should update Express as the latest version, 7.21.0, has this in the changelog

Resolved an issue with Garmin Express getting stuck on searching for updates.