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eNuvi 57 - There was an error installing the update

This is a follow up to this post:

https://forums.garmin.com/apps-software/mac-windows-software/f/garmin-express/337875/enuvi-57---there-was-an-error-installing-the-update/1637039#1637039

It seems that my product in under "online support only" ... Any idea how can I check if the product has been marked as inactive and how can I get it updated? Thanks!