Zumo 396 not recognized in Express 7.6.0

My Garmin Express stopped recognizing my Zumo 396 with the latest update for MacOS (I'm running OS 11.4). I completely uninstalled Express (following Garmin instructions) and tried to delete and re-add the device. Now I get an error that "this device is not compatible with Express" even though it has been working for years with Express. Did this Garmin device get dropped from the support list or is there something else I should try?

0 Dr Phil over 3 years ago

Did you contact Garmin as suggested.?

0 Sean F over 3 years ago in reply to Dr Phil

Yes, I called support. Suggested I do a hard reset and try it on another computer. Neither suggestion worked, though he said that my unit is still marked as supported by Express. Still no fix…I guess I’ll call again on Monday.