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Express no longer recognizes my Garmin

Former Member over 4 years ago

I have been downloading my rides into Garmin Express from my 510 for the last 5 years and in the last week it has stopped downloading and Express no longer recognizes my device. I have removed Express from my computer and reloaded 3x. I have received and tried using a new cable, removing an re installing Express another 2x. Nothing.

The only thing I can think of that may be different is that Express updated to V 7.0.0 and I think before it was on V 6.2.1 ( ??? )

I'm starting to think my device is broken. Any help

0 SUSSAMB over 4 years ago

Delete your device from Express then try to re-add it

0 Former Member over 4 years ago in reply to SUSSAMB

It doesn't recognize my device for me to re add it.

The fact that my computer and my Garmin are not communicating is the problem

0 SUSSAMB over 4 years ago in reply to Former Member

Try the steps here, although it mentions automobile devices the suggestions should help you

https://support.garmin.com/en-GB/?faq=PEtKkmDWkF65Y5pC2CbJGA