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Problem installing updated TopoActive Europe Map 2020.10

Today the updated TopoActive Europe 2020.10 appeared to be installed on my Garmin Fenix 6X Pro and my GPSMAP 66ST. 

However, the installation fails with error message that installation failed - same error on both devices.

I just saw that there are similar issues with Garmin Express for Windows.

The error log contains following information:

2020-05-27 22.02.19 (GMT+02:00) | 59143 | I | [MapUpdate-ActiveEU.2020.10-39817316] Changed to [Downloading] phase.
2020-05-27 22.02.20 (GMT+02:00) | 775 | I | Suppressing notification with message: Das GPSMAP 66ST-Gerät wurde erfolgreich synchronisiert. Zeigen Sie Daten bei Garmin Connect an.
2020-05-27 22.02.20 (GMT+02:00) | 775 | I | MapUpdateEx Flow: UpdateGroup initWithUpdateGroup 3981731671
2020-05-27 22.02.20 (GMT+02:00) | 775 | I | Successfully sent sync analytics report
2020-05-27 22.06.54 (GMT+02:00) | 59143 | I | [MapUpdate-ActiveEU.2020.10-39817316] The expected files to be built should result in 0 bytes in space.
2020-05-27 22.06.54 (GMT+02:00) | 59143 | I | [MapUpdate-ActiveEU.2020.10-39817316] Changed to [Activating] phase.
2020-05-27 22.06.55 (GMT+02:00) | 64795 | E | ServerRequest failed with Error:Error Domain=HttpStatusCodeErrorDomain Code=500 "(null)" UserInfo={NSErrorFailingURLKey=omt.garmin.com/.../ActivateMapUpdate}
2020-05-27 22.06.55 (GMT+02:00) | 59143 | W | [MapUpdate-ActiveEU.2020.10-39817316] Failed with error: Error Domain=HttpStatusCodeErrorDomain Code=500 "(null)" UserInfo={NSErrorFailingURLKey=omt.garmin.com/.../ActivateMapUpdate}
2020-05-27 22.06.55 (GMT+02:00) | 59143 | I | [MapUpdate-ActiveEU.2020.10-39817316] Changed to [Failed] phase.
2020-05-27 22.06.55 (GMT+02:00) | 59143 | I | [MapUpdate-ActiveEU.2020.10-39817316] Released sleep lock
2020-05-27 22.06.55 (GMT+02:00) | 775 | I | MapUpdateEx Flow: UpdateGroup initWithUpdateGroup 3981731671
2020-05-27 22.06.55 (GMT+02:00) | 775 | I | MapUpdateEx Flow: UpdateGroup initWithUpdateGroup 3981731671
2020-05-27 22.06.55 (GMT+02:00) | 775 | I | MapUpdateEx Flow: UpdateGroup initWithUpdateGroup 3981731671
2020-05-27 22.06.55 (GMT+02:00) | 775 | I | Update Check started for device 3981731671
2020-05-27 22.06.55 (GMT+02:00) | 775 | I | MapUpdateEx Flow: UpdateCheck init 3981731671
2020-05-27 22.06.55 (GMT+02:00) | 775 | I | ConsentService - getConsent:
2020-05-27 22.06.55 (GMT+02:00) | 775 | I | ConsentService - getConsent:
2020-05-27 22.06.55 (GMT+02:00) | 775 | I | ConsentService - getConsent:
2020-05-27 22.06.55 (GMT+02:00) | 775 | I | ConsentService - getConsent:
2020-05-27 22.06.56 (GMT+02:00) | 775 | I | [ReadWifiSettings-3981731671-0A36147] Changed to [Preparing] phase.
2020-05-27 22.06.56 (GMT+02:00) | 775 | I | [ReadWifiSettings-3981731671-0A36147] Preventing computer from sleeping
2020-05-27 22.06.56 (GMT+02:00) | 70915 | I | ReadWifiSettings-3981731671-0A36147 - Reading wifi settings
2020-05-27 22.06.56 (GMT+02:00) | 70915 | I | [ReadWifiSettings-3981731671-0A36147] Changed to [Copying] phase.
2020-05-27 22.06.56 (GMT+02:00) | 70915 | I | ReadWifiSettings-3981731671-0A36147 - Reading wifi settings
2020-05-27 22.06.56 (GMT+02:00) | 70915 | I | Decrypting wifi data for 3981731671
2020-05-27 22.06.56 (GMT+02:00) | 70915 | I | [ReadWifiSettings-3981731671-0A36147] Changed to [Succeeded] phase.
2020-05-27 22.06.56 (GMT+02:00) | 70915 | I | [ReadWifiSettings-3981731671-0A36147] Released sleep lock
2020-05-27 22.06.56 (GMT+02:00) | 775 | E | GetSubscriptionInfoDelegate: Error deserializing JSON object: Error Domain=NSCocoaErrorDomain Code=3840 "No value." UserInfo={NSDebugDescription=No value.}
2020-05-27 22.06.56 (GMT+02:00) | 775 | E | ServerRequest failed with Error:Error Domain=NSCocoaErrorDomain Code=3840 "No value." UserInfo={NSDebugDescription=No value.}
2020-05-27 22.06.57 (GMT+02:00) | 775 | I | MapUpdateEx Flow: MapUpdateEx json factory method
2020-05-27 22.06.57 (GMT+02:00) | 775 | I | MapUpdateEx Flow: MapUpdateEx factory method updated contents for ActiveEU.2020.10
2020-05-27 22.06.58 (GMT+02:00) | 775 | I | MapUpdateEx Flow: UpdateCheck mutableCopy 3981731671
2020-05-27 22.06.58 (GMT+02:00) | 59143 | I | Update Check Complete: [Update Group for device 3981731671 - MU:1, MR:0, MS:0, RM:0, CU:0, RF:0, OF:0, LP:0, SR:35, IQ:0, CQ:0, SF:0, SCU:0, DLCU:0]
2020-05-27 22.06.58 (GMT+02:00) | 59143 | I | MapUpdateEx Flow: UpdateGroup initWithUpdateGroup 3981731671
2020-05-27 22.06.58 (GMT+02:00) | 5663 | I | MapUpdateEx Flow: UpdateGroup initWithUpdateGroup 3981731671
2020-05-27 22.06.58 (GMT+02:00) | 5663 | I | MapUpdateEx Flow: UpdateGroup initWithUpdateGroup 3303477207
2020-05-27 22.06.58 (GMT+02:00) | 5663 | I | MapUpdateEx Flow: UpdateGroup initWithUpdateGroup 3330009826
2020-05-27 22.06.58 (GMT+02:00) | 5663 | I | Cleaned map cache of 0 item(s).

Does anyone have an idea on how to fix this issue?

  • Seems like there's a backend issue. Give it time to resolve.

  • I have the same issue during the update:

    tail -50 Service_2020-05-28\ 01.59.30.txt  |grep -E 'error|fail'

    2020-05-28 09.03.12 (GMT+02:00) | 91147 | E | ServerRequest failed with Error:Error Domain=HttpStatusCodeErrorDomain Code=500 "(null)" UserInfo={NSErrorFailingURLKey=omt.garmin.com/.../ActivateMapUpdate}

    2020-05-28 09.03.12 (GMT+02:00) | 127311 | W | [MapUpdate-ActiveEU.2020.10-33047672] Failed with error: Error Domain=HttpStatusCodeErrorDomain Code=500 "(null)" UserInfo={NSErrorFailingURLKey=omt.garmin.com/.../ActivateMapUpdate}

    2020-05-28 09.03.13 (GMT+02:00) | 775 | E | ServerRequest failed with Error:Error Domain=NSCocoaErrorDomain Code=3840 "No value." UserInfo={NSDebugDescription=No value.}

     

  • Same issue, at 50%, failed. Mac and Windows.

  • If it failed at 50% that's probably something different, see https://support.garmin.com/en-GB/?faq=GuclsqmdI02dC0ULxHR2T6

    The 50% error invariably means it's downloaded the map files to your PC but fails to install the compiled map to your device, often this is due to lack of space on the device, now much free space do you have?

  • The error message in the log files at least suggests an issue between Garmin Express and the Server. If ServerRequest fails - which seems to be used to activate the maps for the respective device. I.e., it seems the map is copied over, once it got activated. That is at least how the log file entries look like.

  • This morning v 7.0.0 from Garmin Express was available. After updating, the installation of the maps worked. Maybe there was a time lag between an update on the server side and the roll out of Garmin Express on the client side... Or it is just a co-incidence... :-) 

  • Thank you all for reporting this, the issue is now fixed on our end. Please try updating your maps again and post if you're still encountering issues.

  • Hi Garmin yes this is stil lcausing me issues I have managed t update all other maps and sofatware updates but no matter how many ties I reboot the watch or laptop I still get the error that this has failed to update.

  • Thank you for posting , I'm sorry to hear you're still experiencing this issue. I have sent you a PM to have you confirm your Garmin account email address and will need to collect some additional information from you to investigate this issue.

  • Hi,

    I've received my replacement watch.  I think I never had the TopoActive map on mine (living in Canada).  But since I had this watch, I always have the same error and can't update/install the map.  What can I do to get rid of that message and error ?

    Thx,

    Stephane