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Error completing chart purchase

Hi,

In Garmin Express I have two notifications for my "Vessel" (to which all my Garmin marine equipment is registered, plus our Vision chart purchases).

One is a £0.00 update to the world basemap up to the 2020.50 version. Another is for a paid map.

Neither upgrades can complete via Garmin Express on the Mac, I get asked to log-in, then this dialog box appears before I have a chance to click the complete purchase button. This dialog box prevents any interaction with the actual store check-out page you can see behind it. and clicking OK closes down the entire dialog back to the Garmin Express main screen.

I am running the latest version of Garmin Express Mac.

Is this a bug?

I should say it has been doing this for over a week, so don't believe it is truly a "temporary error" as it states.

0 SUSSAMB over 5 years ago

This FAQ may help but more likely you will need to call Garmin

https://support.garmin.com/en-GB/?faq=uZQHyc3C4s2S0wfUYR2QY9&productID=168768&tab=topics&textPage=1&topicTag=region_commonerrormessages

0 benkayuk over 5 years ago in reply to SUSSAMB

None of those suggestions helped...tried using my neighbour's wifi just now, and using my phone as a 4G hotspot.

No luck with either.

0 SUSSAMB over 5 years ago in reply to benkayuk

As I said more likely you will need to call Garmin ...

0 benkayuk over 4 years ago

I'm quite sure now that this is a bug within the Garmin Express Mac application.

Running Garmin Express Windows, within a virtual PC on my Mac, I can complete the chart upgrades/puchases no problem.

Being a virtual PC, this is of course utilising the exact same network settings as the Mac itself.