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Garmin express not seeing Fenix 5

On both my Windows laptop and Mac Mojave 10.14.6 when plugging in the Fenix 5 to the USB port it is not recognized. Reboots, etc. have no effect.

What is the solution? This problem is getting to be really frustrating. Is it time to look for a different product? Not good. And, I've been a Garmin user since the Forerunner 305. I have never seen it this bad.

Regards,

Jay

0 SUSSAMB over 4 years ago

Well if it's not seen on both OS I'm tempted to blame the cable?

0 rodenbeckb over 3 years ago

+1 for me. It's not the cable here. It is charging through the cable. The search to add the device just never finds it.