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500 server error while trying to log in / add a device

Hi, i am running a iMac 5K with Mojave (10.14.3) and have the latest Express 6.12. (which autoupdated after I installed a old 6.11 version for a try)
I needed to exchange a device Vivosport because of a RMA replacement.
But as soon as I try to add the device and click on the "login" button I used to get a screen to enter userid and password.
now I only get e screen "500 server error"
Syncronising the already known "installed" devices worked, even updating maps worked (until I did the next step)

I followed the tips about complete deinstall, removing the plist (prefs, app. support, cache) emptying trash and rebooting

no success, now I have no devices and can not add any new ones :-(

trying to do the same with a WIN10 machine on the same network worked without problems.

0 Former Member over 6 years ago

just tried, working for me, fingers crossed its fixed until its broken again

0 Former Member over 6 years ago

Yep... back in action for me now as well.

0 Former Member over 6 years ago

I've tried on Windows and MacOS it worked - after a new update for Express being released.
We saw what you did Garmin ;)

0 thbrod over 6 years ago

it works for me as well. without updating to 6.13, and in addition I got the TopoActive Map 2018, which was missing as a available update for a while (for a Fenix 5X+)
today is a lucky day. :-)

0 Former Member over 6 years ago

still having problems with garmin express - locks up after start up and requests re authentication - been like it now for 2 days

0 Catesy over 6 years ago

Only received my watch yesterday.
I have the same issue. My Sat Nav works fine with Express, even updated a small file for it whilst I was there.

Not impressed, I can't update my 5X plus from 3.20.
Also found that when I use the Torch it freezes and I loose my step count for the day.

Do Garmin view these forums or do I need to contact them?

UPDATE: V6.12 is working for me now. There is an update available, but I am nervous of updating.
Anyone on a Mac using V6.13 successfully ?

0 Jimte over 6 years ago

Catesy, v6.13 is working for me on a MAC (MacOS Mojave 10.14.3)

0 Former Member over 6 years ago

I deleted Garmin express a few weeks ago after posting about this issue here. I just clean installed the latest Garmin express from their website and everything worked without issue. I am presuming this whole issue was on Garmin's server side.